Job Description:

Position Summary:

We’re Hiring: Senior Instructional Designer – Retail Training Excellence

Are you a strategic instructional designer with a passion for crafting impactful, high-quality learning experiences in a fast-paced environment? Do you thrive on innovation and bring an elevated standard of excellence to everything you touch? 

If so, we’re looking for you.

Why Join Us?

This is more than a job—it’s a chance to make a real difference in how thousands of retail professionals grow, learn, and succeed. Les Schwab values our employees, offers competitive pay, benefits, and retirement. You’ll join a collaborative team that values creativity, quality, and impact.

If you’re ready to help design the future of our retail training, we want to hear from you.

Primary Responsibilities: 

As a Senior Instructional Designer, you will be at the forefront of designing dynamic training programs and curriculum that empower our retail teams to perform at their best. You’ll partner closely with subject matter experts (SMEs), other Learning Specialists, and store leaders to create meaningful learning that drives real results.

You won’t just be building courses—you’ll help shape the future of training across our organization. From project planning to coaching other instructional designers, your work will have a direct impact on our success in the field.

What You’ll Do:

• Design innovative, learner-centered elearning aligned with business goals.
• Lead curriculum design and oversee end-to-end instructional design projects.
• Collaborate with SMEs, development and delivery teams, and retail stakeholders.
• Manage multiple projects with speed, precision, and a strong attention to detail.
• Review, coach, and elevate the work of fellow designers to maintain quality standards. 

Minimum Requirements:

• Bachelor’s degree preferred; 5-10 years instructional design/training development experience required; 1-3 years project management.
• Deep experience in instructional design for frontline workers, specifically in retail or similar fast-paced environments.
• Strong project management skills and the ability to juggle multiple priorities.
• Extensive experience with video script and storyboard writing with the ability to multi-task and effectively manage competing deadlines and demands. 
• Strong experience with 3 or more of the following technical products: Cornerstone LMS, Articulate 360, Adobe Creative Suite, Google Suite, and Asana.

Benefits:

• Annual profit-sharing bonus
• Medical, dental, vision, and life insurance
• Company-funded retirement plan – no cost to employee
• Paid holidays
• Paid time off
• Hybrid arrangements available (work 1-2 days per week from home)
• Tuition Assistance
• Employee discount

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.