Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Care Support Training Manager will oversee the development and delivery of training programs for customer support teams, ensuring staff are equipped with the knowledge and skills to provide high-quality care. They will collaborate with cross-functional teams to identify training needs, provide input on instructional materials, and evaluate program effectiveness. This role is key in fostering continuous learning and maintaining service excellence.

This is a full-time position and will report into the Director of Care Support. There is a strong preference for candidates located in the New York City area who can work from the office 3 days per week.

What you’ll do:

• Partner w/ Operations Enablement and Care Support functional area leaders on curriculum design & development 
• Track new hire onboarding and ensure that each new team member successfully completes training in core clinical, compliance, and technical areas
• Revise and maintain the standard team new hire onboarding template with up-to-date and relevant content, and partner with the new team member’s manager to track phases of training, shadowing, and knowledge acquisition during the first X weeks of onboarding
• Ensure each new hire is assigned an onboarding buddy and serves as the manager and/or onboarding leadership guide for these experienced team members during the mentoring process 
• Ensure that team members who function as new hire mentors are following a consistent training plan and meeting the success metrics needed for effective training
• Create standardized knowledge checks to be administered during onboarding, to ensure each new team member receives a consistent level of support and familiarity with processes before assuming progressive member-facing responsibilities
• Contribute content to the Care Support weekly training newsletter, in collaboration with the Operations Enablement team and clinical leadership
• Identify ongoing gaps that would benefit from training and quality improvement, to promote the best clinical and member support practices
• Assist with creation of Standard Operating Procedure documents as well as other training and reference materials
• Track metrics to measure success of onboarding and contribute to solutions driving greater efficiency for team processes and workloads

What success looks like:

• Training completion rates
• Post-training assessment scores
• Time to proficiency
• Employee satisfaction with training
• Support quality metrics
• Trainer effectiveness ratings
• Achievement of onboarding milestones
• Conversion rate of new hires to full-time

What you’ll bring:

• Bachelor’s degree in Education, Communications, Human Resources, or a related field (or equivalent work experience)
• 3–5 years of experience in training, learning & development, or customer support leadership
• Proven experience designing and delivering training programs for frontline support teams
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent communication, facilitation, and presentation skills
• Proficiency in using Learning Management Systems (LMS) and e-learning tool
• Ability to analyze performance data and translate insights into actionable training plans
• Strong organizational and project management skills, with attention to detail

The target base salary range for this position is $97,325 – $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. 

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.