Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn.

When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The role of Learning and Development Specialist will sit within our Human Resources Team, reporting to the HR Business Partner. You will be responsible for leading learning & development support across ISC2, to ensure employees have the skills, knowledge and behaviours to perform effectively in their current and future roles.

As Learning and Development Specialist, you will play a crucial role in developing and delivering training and development activities across ISC2. You will be responsible for developing, coordinating, planning, and implementing high-quality learning and development support to enhance the skills and knowledge of our employees.

You will be passionate about providing high quality stakeholder support and be comfortable working independently, as well as with others, to ensure quality learning and development programmes are delivered effectively.

Responsibilities

• Develop, organise and deliver quality training to employees, including scheduling, preparing materials and communication.
• Be comfortable with delivering training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training on occasions
• Support the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources, identifying skills gaps, development of pathways and training to support teams across ISC2 
• Maintain accurate records of training activities. Record keeping will include updating employee attendance, monitoring completion of training, surveys and analysing evaluation results, to ensure accurate provision of learning and development for current and future L&D needs, to support L&D strategy.
• Develop skills matrices and identify training and development needs to influence future L&D activities across the organization in line with L&D strategy 
• Manage communications relating to L&D including emails, meetings and communication of training opportunities
• Ability to prioritise and organise time to deliver multiple tasks with a high level of attention to detail
• Experience of taking ownership of stakeholders, proactively understanding their needs and seeking to find the best possible solution to their queries
• An understanding of how to work collaboratively and inclusively within a diverse team, to deliver quality services to our stakeholders

Behavioral Competencies

• Passionate about delivering excellent stakeholder service
• Effective organization skills and the ability to multitask
• Ability to work effectively in a group as well as independently with minimal supervision while maintaining a high level of quality
• Self-motivated
• Interact in a cooperative and professional manner with others
• Detail oriented and good follow-up skills
• Ability to problem solve in a timely manner
• Ability to handle confidential information with discretion

Qualifications

• Strong communication skills with the ability to adapt communication for stakeholders at all levels, and the ability to communicate effectively using a range of techniques
• Excellent presentation and facilitation skills; confident at presenting and delivering training to both anin-person or a remote audience
• Ability to design and create engaging and effective learning materials (e-learning, instructor led and blended) 
• Excellent written and spoken communication skills in English
• Must have excellent PC skills including MS Office suite (Word, Excel, Power Point, Outlook), internet and web applications/navigation
• Experience with an LMS System or other learning technologies
• Experience conducting surveys, interviews and job analysis as well as experience measuring training effectiveness (ROI analysis or similar)
• Strong change management experience and supporting change through training
• Sales team specific training development and delivery is desirable 
• Experience with adult learning principles and curriculum design is a plus

Education and Work Experience

• Bachelor’s Degree Level in Human Resources, Business Administration, Psychology, Education or a related subject field
• HR Qualification preferred, but not essential
• Minimum of 5 years’ experience in a Learning and Development role, including delivering and developing L&D or training programmes for employees

Physical and Mental Demands

• Work extended hours when necessary
• Up to 10% travel may be required
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Regular use of office equipment such as a computer/laptop and monitor computer screens