Description

At Amazon Health Services, we’re revolutionizing the future of healthcare delivery through innovative solutions and exceptional customer experiences. As part of this mission, we need talented individuals who can help our teams deliver care and service through effective, engaging learning experiences. We’re seeking a strategic Learning Experience Designer who can bridge the gap between performance analysis and visual design excellence.

As a Learning Experience Designer, you’ll lead the front-end design process for complex learning solutions that serve our healthcare professionals. You’ll conduct detailed performance gap analyses, develop comprehensive curriculum strategies, and create innovative learning architectures. Your unique blend of instructional design expertise and visual design sensibility will help transform complex healthcare concepts into engaging, effective learning experiences.

We’re particularly excited about candidates who can leverage emerging technologies, including AI, to enhance both the design process and final deliverables. This role is perfect for someone who can think strategically about learning design while maintaining high standards for visual and interactive excellence in our solutions. If you’re passionate about creating learning experiences that inspire and drive results, this could be the perfect opportunity for you.

Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.

Key job responsibilities

• Lead performance gap analyses and needs assessments to identify critical learning opportunities
• Develop comprehensive curriculum strategies and learning architectures
• Create detailed storyboards and learning blueprints that emphasize both instructional effectiveness and visual engagement
• Design innovative learning solutions that align with brand standards while pushing creative boundaries
• Partner with stakeholders to identify and validate learning objectives and success metrics
• Provide visual design direction and maintain consistency across learning programs
• Leverage AI and emerging technologies in both design strategy and solution development
• Coach and mentor junior designers on both strategic and visual design elements
• Design and develop multimedia elements including graphics, animations, and interactive components that enhance the learning experience
  

A day in the life

Your morning starts with a stakeholder meeting to review performance data from Pharmacy Operations, identifying training gaps for a new workflow. You then lead a collaborative session with SMEs to map out the curriculum strategy. By afternoon, you’re crafting detailed storyboards for a blended learning solution, incorporating custom visual concepts. You mentor a junior designer on user experience best practices before joining a project review where you present your learning architecture for an upcoming certification program. The day ends with analyzing feedback data from a recently launched module and adjusting your design approach accordingly.

About the team

The Integrated Learning & Technology team provides comprehensive learning solutions for Amazon Health Services (AHS). Combining instructional design, rapid content development, analytics, and technical support, we create standardized, high-quality learning experiences. Our services include custom learning design, Express Lane quick-turn content, data analytics, and LMS support. Our team of designers, developers, and program managers collaborates to deliver efficient solutions that empower AHS employees in healthcare service delivery. Our centralized approach ensures consistent quality and measurable outcomes across all AHS business lines.

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 5+ years experience in instructional design with demonstrated expertise in visual design
• Proven experience conducting needs analyses and creating curriculum strategies
• Strong portfolio demonstrating both strategic learning design and visual design capabilities
• Proficiency with modern design and development tools (Adobe Creative Suite, Articulate 360)
• Bachelor’s degree in Instructional Design, Learning Sciences, or related field
• Expertise of adult learning principles and instructional design methodologies
• Strong project management and stakeholder management skills

Preferred Qualifications

• Background in UX/UI design
• Familiarity with learning management systems (Docebo)
• Experience with AI-assisted design and development tools
• Experience with video editing and animation tools
• Experience mentoring junior designers
• Experience with rapid development methodologies
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.