Title: Senior Application Specialist – Learning Management System

Employee Working Location: Partially Virtual / Hybrid

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.  

Reporting to the Director, Product Management, the Senior Application Specialist – Learning Management Systems (LMS) is an integral member of the Prevention and Safety team and is responsible for coordinating the assets, tags, and systems in the LMS, and other CMS platforms. This role is also responsible for developing and maintaining team file systems and ensuring that they are kept current and organized. As our BrightSpace expert, the role is responsible for overseeing the configuration, optimization, course builds or migrations and testing within the platform.   

In this role, you will: 

• Manage the configuration and documentation of BrightSpace which involves creating certification paths, courses, groups, release conditions as defined in confluence documentation.
• Oversee end to end user management processes, enrolled users, manage roles/permissions, track progress and test in our sandbox.
• Ensure users have visibility into the appropriate content and are associated with the appropriate group.
• Document or maintain processes & workflows for ongoing LMS operations in Confluence and link to topic in BrightSpace Community site.
• Coordinate BrightSpace updates and release
• Configure advanced LMS features including competencies, awards, intelligent agents, gradebooks, surveys, widgets, LTI integrations and other customized tools. 
• Develop coursework and course builds with internal and external clients.
• Support instructional designers in implementing the story board in BrightSpace
• Create, manage and update programs, courses, lessons and topics in the/la course instructor resource course.
• Build courseware from instructional design and storyboards into authoring platform.
• Collaborate with internal and external clients
• Contribute to the development and maintenance of file management conventions (e.g. filename conventions, standard folder structure) 
• Develop and maintain file archives such as maintaining SharePoint Master file listing all certification paths, courses, learning modules , groups, and digital assets, along with their tags and any other necessary related information or naming convention on the digital assets

What we are looking for :

• Qualifications include a minimum of 5-9 years experience and a college diploma or university degree in educational technology, information systems or related field and/or an equivalent combination of education and experience.   
• In-depth, hands-on knowledge of and experience with Learning Management Systems (LMS), including their architecture, features and reporting tools.  Experience with D2L and BrightSpace is strongly preferred.
• Ability to identify problems, analyze interrelated factors, assess and mitigate risks, and develop solutions using specialized skills.
• Communication and influence skills to gather perspectives, understand needs, and present information. Strong verbal and written communication skills in English.
• Ability to adapt to changing project requirements, work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.    
• Highly organized and ability to write in a concise manner. Must be detailed oriented, self motivated and results driven.
• Demonstrated knowledge of digital media, traditional learning and social platforms
• Experience working in graphic design is an asset
• Understanding of emerging technologies is an asset. Open to learning new technologies and using technologies to their full potential.

Working Conditions:   

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.  
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.  
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC). 

About Organization

The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.

We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Emergencies
The Canadian Red Cross mobilizes its vast network of volunteers to assist when a disaster strikes, working in support of government to deliver relief to impacted communities and people. The Canadian Red Cross also contributes to international disaster responses by raising funds, as well as deploying resources and trained aid workers to support the local Red Cross.

Prevention and safety
Through first aid training and water safety programming, the Canadian Red Cross helps Canadians be better equipped to prevent and treat injuries at home and in the workplace, as well as how to be safe in and around the water.

Capacity building
The Canadian Red Cross provides support to Red Cross societies around the world to build capacity to be better able to able to respond to crises.

Community health
The Canadian Red Cross delivers services to promote community health, in partnership with provincial governments.

Fundamental Principles
Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.