Job Description 

Manager, Content Management

Position Overview:  

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking an experienced and dedicated individual that is passionate about creating engaging and effective content. We are looking for an individual who will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, operations teams, project managers, customer experience teams, and operations staff. This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Bloom. 

We are looking for an exceptional individual who can: 

• Drive the creation and implementation of a comprehensive training program that aligns with business objections, regulatory requirements and stakeholder needs across Operations. 
• Lead, develop and mentor team of Instructional Designers and foster a culture of collaboration, innovation and excellence. 
• Create a manager coaching model that aligns with the sales models and skills taught in new hire training. 
• Enhance interactivity and practice throughout the new hire journey. 
• Redesign learning paths to maximize self-directed development, peer-to-peer learning, and manager involvement. 
• Create a library of learner content and manager led modules to support the new hire, post new hire training. 
• Track, evaluate, and iterate content effectiveness using feedback loops, performance metrics, and learner analytics to drive continuous improvement. 
• Develop a training and development strategy in line with the overall strategic and operational needs of internal and external stakeholders. 
• Identify training and development needs within the organization through job analysis, and partnership with our sales teams at all levels. 
• Establish strong relationships with sales teams to ensure all training and development initiatives are aligned with business needs and result in overall improvement. 
• Oversee the design and maintenance of our content, ensuring it is engaging, up-to-date and tailored to the correct audience. 
• Maintain a deep understanding of industry trends and best practices in training, content management, and adult learning methodologies, applying this knowledge to advance our team capabilities. 
• Perform all other duties as assigned.

Qualifications:  

• Bachelor’s degree in Communications, Training, Learning and Development, or a related field or minimum 4+ years of experience in lieu of degree.  
• 5+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs. 
• 5+ years of experience hiring, leading, and developing cross-functional teams. 
• 2+ years of experience in the Medicare space preferred

Required Skills and Abilities 

• Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes. 
• Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment. 
• A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions. 
• Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights. 
• Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner. 
• A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability. 

What We Offer 

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events tomentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.  

Fraud Statement 

Avoid Recruitment Fraud 

Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication. 

Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords. 

We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you’ve received has come from Bloom, please reach out to recruiter@bloominsurance.com.