FEATURED

We’re seeking an experienced Instructional Designer & Trainer to develop and deliver comprehensive training programs for our B2B SaaS platform. The ideal candidate will create engaging learning experiences that drive product adoption, reduce time-to-value, and empower our enterprise customers to maximize their investment in our software.

Key Responsibilities

• Design and develop comprehensive training curricula for B2B SaaS products including onboarding programs, certification paths, and ongoing education initiatives
• Create multi-format learning materials (eLearning modules, video tutorials, knowledge base articles, quick reference guides, and interactive simulations)
• Conduct live virtual and recorded training sessions for customer administrators, end-users, and internal teams
• Analyze training effectiveness through metrics and feedback, continuously iterating on content and delivery methods
• Collaborate with Product, Customer Success, and Sales teams to align training content with product updates and customer needs
• Build and maintain a scalable learning management system (LMS) infrastructure
• Develop role-based training paths for different user personas within customer organizations

Qualifications

• Bachelor’s degree in Instructional Design, Educational Technology, Adult Learning, or related field; Master’s preferred
• 3+ years of instructional design experience, with 2+ years specifically in B2B SaaS or enterprise software training
• Proficiency with eLearning authoring tools (Articulate 360, Captivate, Camtasia) and LMS platforms
• Strong understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, Bloom’s Taxonomy)
• Experience creating training for technical audiences including system administrators and power users
• Excellent presentation and facilitation skills for virtual and in-person environments
• Strong project management skills with ability to handle multiple training initiatives simultaneously
• Experience with video production and editing tools preferred

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Fully remote work environment
• Flexible work schedule to accommodate different time zones
• Generous PTO and company holidays
• Annual professional development budget for certifications and conferences

Additional Benefits

• Life insurance
• Company contribution to Health, Vision, and Dental
• Learning and development resources subscription

Job Details

• Job Type: Full-time
• Work Location: Remote

Preferred Qualifications

• CPTD (Certified Professional in Talent Development) or similar certification
• Experience with customer education in complex B2B software environments
• Knowledge of SaaS business models and customer success metrics
• Familiarity with HTML/CSS for basic content customization

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance
• Professional development stipend

About Organization

Integrated customer relationship management, project management, and accounting system built for the modern field service business.