At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Consumer Experience and Learning (CEAL) Project Manager focuses on ensuring our clients and colleagues are aware, engaged and prepared as we launch new products, services, and channel enhancements. In a rapidly changing financial services environment, we want to ensure that all clients and colleagues are fluent and adopt our constantly changing product and digital features and options. This is achieved by developing and delivering compelling, innovative, and fun experiences. This role will partner across multiple teams and functions to support and enhance a comprehensive support structure for critical product priorities and frequent launches to help drive deepened relationships, self-servicing and improve centrality for Consumer and Small Business clients in an increasingly competitive environment.

The Project Manager creates readiness strategies that are planned and executed effectively, in a manner to help drive adoption with our clients. The candidate will drive business OKR performance by helping to create industry leading capabilities and support a best-in-class go to market process that delivers knowledge, awareness and understanding effectively to our colleagues across business lines. They must be an established collaborator, with in-depth knowledge and experience with adult communication and experience strategies and practices. This candidate will possess exceptional skills in designing engaging and interactive media solutions, strong presentation skills, demonstrated project support skills, go to market readiness activities and highly effective communication approaches. They will be adept at understanding technology and successfully communicate technical capabilities and banking product details to a non-technical audience. They will work as part of the Product Wholesale and Channel Enablement team that leverages Agile methodology and a co-located work environment.

This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands how human + digital experiences benefit our clients and employees and can drive delivery of effective communication and engagement efforts. 

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Eight to ten years of experience in project management activities

Preferred Skills/Experience

• Exceptional Proficiency in Microsoft PowerPoint: Ability to create effective, unique and innovative presentations, including compelling storytelling & slide content creation with a strong design focus.
• Graphic Design Skills: Knowledge of design principles and user experience to enhance the visual impact of communication capabilities.
• Content Development: Expertise in developing engaging and informative content for live presentations.
• Instructional Design: Understanding of adult learning theories and instructional design principles.
• Experience with Interactive Content: Ability to create interactive elements such as quizzes, simulations, and other engaging activities in up-to-date technologies and programs.
• Communication Skills: Strong written and verbal communication skills to convey information clearly.
• Project Management: Well-developed organizational and project management skills including the ability to manage multiple projects and meet deadlines.
• Technical Proficiency: Familiarity with other software tools such as Adobe Creative Suite, Camtasia, Figma and other design capabilities.
• Collaboration: Knowledge of Agile ways of working, knowledge of processes, tools and techniques and the Well-developed organizational and project management skills
• Banking Skills – Basic understanding of product, front-line bank processes, structure and support resources with proven ability to drive execution and change into multiple channels.
• Voice-over capabilities: Ability to read scripts in various tones and styles while ensuring high quality sound and pronunciation

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. 

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $105,400.00 – $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.