Location Designation: Hybrid – 3 days per week 

The Talent Development, Engagement, and Communications team is seeking a highly organized, proactive, and creative professional to join as a Communications and Learning Associate. In this dynamic role, you’ll shape how we tell the NYL Direct story, while also helping deliver meaningful learning experiences that support professional growth.

You’ll manage content hubs, support events, facilitate training sessions, and help design learning resources that amplify NYL’s culture and talent strategy. This role blends storytelling, visual design, program coordination, and learning facilitation into one impactful opportunity. 

What You’ll Do

• Communications & Content Creation
• Develop clear, compelling internal communications (newsletters, emails, intranet articles, team spotlights, etc.).
• Develop and manage employer branding initiatives by creating and curating employee stories, coordinating social media presence, and supporting external recognition programs (e.g., awards, partnerships, sponsorships)
• Support culture and community engagement programs by coordinating ambassador activities, assisting with local partnerships, and enhancing employee value proposition through storytelling and communications.
• Translate complex ideas and business updates into engaging and digestible formats.
• Create visually engaging graphics and videos using tools like Canva, Adobe Express, and similar platforms.
• Collaborate with teams across NYL to highlight wins, share initiatives, and tell authentic stories.

Learning Facilitation 

• Facilitate training sessions, workshops, and lunch-and-learns in partnership with the Learning team and business stakeholders.
• Support the design and delivery of learning experiences by assisting with preparing training materials, and helping to update the Learning Management System (LMS), while learning to apply instructional design models and digital tools (e.g., Articulate 360, Adobe, Vyond). 
• Assist in content and program development efforts by collaborating with team members to organize resources, draft basic learning content, and coordinate logistics for training sessions, gaining exposure to best practices in adult learning theory, instructional design, and facilitation.

Employee Engagement

• Support the enterprise and internal committees in the planning, coordinating, and execution of events that foster connection, recognition, and belonging.
• Manage logistics such as invitations, room setup, tech support, and event communications.
• Capture moments through photos or video to create engaging recaps and legacy storytelling.
• Stay attuned to employee needs and interests to evolve communications and learning offerings.
• Coordinate across functions to ensure initiatives are aligned and well-communicated.

Digital Platform Management

• Maintain content on internal platforms to ensure consistency, accuracy, and freshness.
• Help organize resources related to engagement, communication, and learning in central content hubs.
• Track metrics related to content engagement, event attendance, and learning participation.

What You’ll Bring

• 1–4 years of experience in communications, learning & development, digital media, or related fields.
• Excellent writing and editing skills with a knack for storytelling and tone-matching.
• Strong facilitation and presentation skills; comfortable leading in-person and virtual sessions.
• Proficiency in visual design and communication tools such as Canva, Adobe Express, or similar.
• Experience supporting events and managing project logistics.
• Organized, detail-oriented, and proactive in following through on initiatives.
• Collaborative spirit with adaptability to thrive in a fast-moving and evolving team.
• Bachelor’s degree in Communications, Education, Organizational Development, or related field.

Why Join Us?

This role is ideal for someone who is excited by human connection, storytelling, continuous learning, and culture-building. You’ll be a valued team member in a purpose-driven company, contributing meaningfully to how employees experience NYL Direct every day.

Pay Transparency

Salary Range: $48,800-$70,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. 

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients’ and employees’ needs. 

Job Requisition ID: 92522