TEAMED RECRUIT

About Us

Our Social Purpose: CREA opens doors to thriving futures for all, beginning with home.

Based in Ottawa, The Canadian Real Estate Association (CREA) is the national voice of REALTORS® and an impassioned advocate for homeowners. The organization plays an important role in assessing and influencing important economic, policy and social issues.

We champion REALTORS® on behalf of Canadians, promoting awareness, education, and professional excellence in the profession.

Join us and be a part of a team that is working together to make home happen.

Position Overview

The Learning and Development Coordinator provides essential administrative and operational support to the Learning and Development team. This role is responsible for coordinating logistics, providing high quality service and experience, supporting content development, and helping ensure CREA’s learning programs are delivered smoothly and effectively to REALTORS® and association staff across Canada.

Core Competencies

• Attention to detail
• Resourceful
• Innovation/Creativity
• Communication
• Collaboration
• Self-driven
• Continuous improvement

Function

Supports the delivery of national learning programs through logistics coordination, virtual or in- person session hosting, learner support, and administrative tasks. Ensures seamless execution of CREA’s training events and contributes to the organization and accessibility of content and communications.

Key Responsibilities

Training Coordination

• Host all virtual sessions (via Zoom) and in-person sessions, providing technical support and managing participant experience.
• Schedule training events and sessions, coordinate instructor availability, and maintain course calendars.
• Create and manage registration through the LMS, including participant tracking and attendance.
• Liaise with marketing and communications to promote offerings through newsletters and social media.
• Provide session reminders, pre-work, and post-event materials to learners.
  

Content and Administrative Support

• Assist with editing, proofreading, and formatting learning materials.
• Help identify gaps or inconsistencies in training content and documentation.
• Maintain and organize content using SharePoint and other collaboration tools.
• Support the preparation of facilitator guides, participant guides, and learning aids.

Program Operations

• Coordinate turnkey program delivery for CREA’s Designation Programs (including the National Leadership Program).
• Act as first point of contact for member inquiries related to content, logistics, or access.
• Compile, analyze, and report on feedback from surveys and evaluations.
• Support financial processes such as invoice tracking, reconciliation, and vendor documentation.
• Provide administrative support for meetings and committee coordination.

Qualifications & Skills

Education & Experience

• Minimum of 2 years’ experience in an administrative, coordination, or training support role
• Familiarity with adult learning principles Technical Skills
• Experience with virtual platforms (Zoom), SharePoint, Microsoft 365 (Word, PowerPoint, Excel), and LMS tools

Soft Skills

• Strong organizational, customer service, and communication skills
• High attention to detail with the ability to manage multiple deadlines Assets
• Bilingualism (English and French)
• Experience in association environments or similar non-profit, or professional services organizations.
• Ability to travel occasionally, as required

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

 

At CREA, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.