Hiring Department

eLearning

Job Description

University of Missouri System’s Academic Technology team seeks an Instructional Technologist who is passionate about helping others. Your ability to understand and explain technology to faculty and students will assist with online learning across the four University of Missouri campuses. Our Instructional Technologists provide support to faculty and students for a wide variety of academic technology. Support is provided via phone, chat and email. 

Key Responsibilities:

• Collaborate with faculty on the integration and successful application of educational technology solutions including:
  • Provide technical support to faculty in the use of learning management systems and educational delivery platforms for the University of Missouri System to ensure effective educational delivery experiences.
  • Provide learning opportunities for faculty to address both the technical and pedagogical applications of the System’s enterprise academic technologies such as lecture capture systems, streaming systems, learning object creation tools, and academic content repositories, etc.
  • Develop and maintain positive relationships with faculty and other academic leaders.
• Design, deliver, and maintain training content to support teaching and learning including:
  • Create and maintain knowledge base articles, audio/video materials, and other multimedia resources to address effective use of a variety of learning technologies, as well as address changing trends in teaching and learning.
  • Create clear, concise, well-planned how-to videos and other materials to help students, faculty, and staff in a timely and effective manner to address their unique needs.
  • Maintain up-to-date knowledge of UM System Academic Technology tools and emerging trends.
• Respond to a variety of complex and urgent faculty, staff, and student inquiries including independently identifying the issues and delivering solutions. Ensure optimal customer service to a wide variety of customers by effectively listening, communicating, and problem-solving.
• Work regularly and collaboratively with instructional designers, academic technologists, and IT staff.
• Responsible for the successful completion of varying projects as they become available related to academic technologies, training resources, and/or other areas as needed
• Coordinate and assist with artificial intelligence (AI) projects, tools, training and documentation
• Coordinate and assist with varying aspects of software implementation

As with all positions, there may be additional duties and responsibilities required to support the mission and purpose of UM Academic Technology.

Skills and Talents:

• You are genuinely interested in people and strive for excellence in customer service
• You are self-motivated.
• You are curious, have a strong drive to excel in your work, enjoy opportunities to grow and develop, love learning new things, and have a desire to understand the inner workings of the university system.
• You excel at explaining complicated processes in both verbal and written form.
• You are proficient with technology, and you are not afraid to train to become an expert in multiple systems that will allow you to optimize support.
• You love working in a team environment and collaborating with others to find solutions

Shift

8AM-5PM CST Monday – Friday

Minimum Qualifications

Bachelor’s degree in related/relevant area and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Candidates will also be evaluated on the following preferred qualifications:

• 6 months of experience supporting AI tools in the teaching and learning environment 
• 1 year of experience in higher education 
• 2 years demonstrated experience developing and delivering training 
• 3 years of technology support experience, preference to those with experience supporting a Learning Management System or other types of educational technology 
• 1 year of experience supporting Canvas LMS
• 1 year of experience with digital accessibility
•  1 year of experience with publishers in a teaching and learning environment
  

Anticipated Hiring Range

Salary Range: $58,000.00 – $65,000.00 per year

Grade: GGS-010

University Title: Instructional Technologist III

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Resume and Cover Letter

In your cover letter, please address the questions below, be specific, using examples from your own experience. 

• Describe your experience in assisting and/or supporting others in artificial intelligence (AI) projects, tools, training and documentation.
• Describe your experience working with and supporting Accessibility.
• Describe your experience working with and supporting Publishers.
  

Other Information

• This recruitment is managed by the Office of Human Resources at the Columbia Campus. For application questions please contact OHR at 573-882-7976. (Please list under Hiring Department Section)
• Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
• UM Academic Technology provides the academic technology and digital learning services for all student in all modalities system wide as well as distance education state authorization coordination. We work with colleagues from all four Universities (the University of Missouri-Columbia, the University of Missouri-Kansas City, the Missouri university of Science and Technology, and the University of Missouri-St. Louis) to enhance educational experiences, advance technological services, and increase efficiencies while pursuing continuous collaboration between the four institutions.  We add value by working alongside our faculty, student, program, campus, and system partners to ensure faculty have the knowledge they need to provide the best educational experience for our students
  

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. 

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.