Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Manager, Learning & Performance Strategy

The Manager, Learning & Performance Strategy will play a critical role in this transformation. You’ll strengthen the connection between learning and performance data, helping us move from descriptive reporting to predictive, adaptive learning experiences that deliver measurable business impact. You’ll also help the organization transition from a human‑centric learning model to a human + AI performance ecosystem—one that optimizes human growth while enabling AI technologies to become more effective through the insights our agents generate.

This role leads the strategy for advancing our learning analytics and performance insights capabilities within Agent Effectiveness. You’ll partner across L&D, QA, and Analytics to connect disparate data sources—like LMS activity, certification records, and performance indicators—into a cohesive picture of agent development. Your work will turn these inputs into business intelligence that informs learning design, identifies skill opportunities, and enables the next generation of data‑driven learning personalization.

Reporting into the Learning Experience Design team in L&D, this role will help us move beyond descriptive reporting toward predictive analytics and smarter automation—laying the groundwork for a future where learning is continuously guided by performance data. You’ll influence and coordinate the roadmap, align technical and analytics partners, and ensure that insights flow seamlessly between learning and agent platforms.

In this role, you will:

• Drive the strategy and roadmap for integrating learning and performance data across systems and tools within Agent Effectiveness.
• Collaborate with analytics teams to define business questions, translate them into data requirements, and interpret insights that inform targeted learning initiatives.
• Partner with L&D peers and QA to identify trends and opportunities that improve agent capability, certification progress, and overall performance.
• Shape foundational data practices and feedback loops that support scalable, evidence‑based learning experiences.
• Contribute to horizon‑building efforts for adaptive and predictive learning models in partnership with analytics and technology teams.
• Ensure alignment across cross‑functional partners to maximize the value of learning and performance data throughout the employee journey.

Experience & Qualifications:

• Experienced learning professional with a blend of operational and analytical fluency—skilled at connecting performance insights to practical learning strategies.
• Strong capabilities in influencing roadmap priorities and driving cross‑functional collaboration with L&D, QA, and analytics partners.
• Skilled communicator able to translate complex data signals into clear, actionable learning insights.
• Familiar with modern learning platforms, CRM and performance systems, and BI tools (e.g., Sana Labs, Salesforce, AWS Connect, Tableau, or equivalent).
• Naturally curious and systems‑oriented, with a passion for improving how data supports human performance and growth.

#LI-MC1

The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.