Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

The Training & Development Lead for Support designs, delivers, and scales the learning ecosystem that powers our Customer Support organization. This internal-facing role owns onboarding, compliance, and continuous learning programs to reduce time-to-proficiency, elevate quality, and enable career growth across Support as we scale.

You’ll architect a cohesive curriculum for Tier 1-Tier 3 Support roles, standardize growth and career pathways, and facilitate learning that uplevels our team’s capability. You’ll partner closely with Support Operations, QA, Product, and People teams to ensure every Support professional is enabled to deliver exceptional service – confidently, compliantly, and consistently.

How you’ll make an impact:

Onboarding Program Ownership

• Design and own end-to-end onboarding for Support roles, including role-based curricula, bootcamps, labs, shadowing plans, and certifications.
• Define clear proficiency milestones and assessments to accelerate ramp and reduce time-to-proficiency.
• Maintain a single source of truth for onboarding materials and delivery plans across cohorts and geographies.

Compliance & Required Training

• Own the Support compliance training calendar (e.g., privacy, security, safety, data handling) and ensure timely completion and tracking.
• Keep curricula current with policy/process updates; manage version control, completion records, and audit readiness.
• Partner with Legal, Security, and People teams to align content with regulatory and company requirements.

Continuous Learning & Skill Uplift

• Launch and scale a continuous learning program (microlearning, refreshers, release enablement, soft skills) to drive sustained performance.
• Facilitate live and virtual workshops; build train-the-trainer programs to scale delivery through SMEs.
• Partner with Product and Enablement leads to roll out training for launches and major changes.

Career Growth & Development

• Define competency frameworks and role expectations for Support (Tier 1-Tier 3, Leads, Specialists).
• Standardize individual growth plans (IDPs) and promotion criteria; implement a consistent process for development conversations and readiness reviews.
• Build structured learning paths and certifications that align to career ladders and technical/soft-skill domains.

Enablement Content & Systems

• Create high-quality learning assets (ILT/VILT decks, eLearning modules, job aids, SOPs, scenario labs, quizzes) using modern authoring tools.
• Administer the LMS for Support: catalogs, enrollments, reporting, and learning paths; ensure seamless integration with knowledge base and QA rubrics.
• Establish content governance for accuracy, freshness, and accessibility.

Measurement & Insights

• Define and report KPIs (e.g., time-to-proficiency, QA scores, error rates, re-open rates, AHT, CSAT impact, completion rates).
• Run A/B tests and ROI analyses to prioritize high-impact training investments.
• Build feedback loops with Support leaders and QA to iteratively improve content and delivery.

Facilitation & Coaching

• Personally facilitate critical sessions; coach leaders and SMEs on instructional best practices to ensure consistent, engaging delivery.
• Model excellent classroom management, inclusive learning practices, and real-world application through scenarios and simulations.

Cross-Functional Collaboration

• Work with Support Operations, QA, Product, and Product Marketing to align training with roadmap, policies, and tooling.
• Coordinate with HR/People partners to align development programs with company-wide frameworks and talent cycles.

The Skillset

• 5+ years in L&D, Enablement, or Support Training within a SaaS or operations-heavy environment; 2+ years owning role-based curricula end-to-end.
• Demonstrated expertise in adult learning principles and instructional design (e.g., ADDIE, Bloom’s, Kirkpatrick) and facilitation across ILT/VILT/eLearning.
• Proven experience building onboarding programs and continuous learning that measurably improve ramp time and quality.
• Strong program management skills; can run calendars, cohorts, and cross-functional dependencies with clarity and predictability.
• Data-driven approach; comfortable building dashboards, interpreting QA and operational metrics, and tying learning to business outcomes.
• Excellent communication and storytelling; able to translate complex technical and policy topics into practical, engaging training.
• Familiarity with tools such as an LMS (e.g., Docebo, WorkRamp, Lessonly), authoring tools (e.g., Articulate, Rise), and support systems (e.g., Zendesk, Salesforce Service Cloud, Confluence/Notion).
• Experience defining competency frameworks, career ladders, and promotion criteria in partnership with business and People teams.
• Nice to have: Relevant certifications (e.g., ATD, CPTD, CTP), experience with sandbox/lab environments, basic multimedia/video editing.

90 Days at Flock 

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Training & Development Lead for Support at Flock Safety.

The First 30 Days

• Complete onboarding; immerse in Flock’s product suite, Support workflows, QA framework, and current training assets.
• Audit the current learning ecosystem (onboarding, compliance, ongoing enablement, LMS) and identify quick wins and critical gaps.
• Align with Support leadership, Ops, QA, Product, and People teams on priorities, role competencies, and success metrics.
• Draft the Support competency framework v1 and define time-to-proficiency targets for top roles.

The First 60 Days

• Launch an MVP of the revamped Support onboarding for a target role, including assessments and certification.
• Stand up a refreshed compliance training calendar with tracking/reporting and remediation workflows.
• Publish the FY training roadmap and cohort calendar; implement intake/prioritization for new training requests.
• Pilot a continuous learning series (e.g., monthly skills workshops or microlearning) and instrument performance baselines.

90 Days & Beyond

• Fully own the Support training portfolio (onboarding, compliance, continuous learning) with defined SLAs and governance.
• Roll out career pathways and standardized IDP templates; partner with leaders on promotion-readiness processes.
• Establish a train-the-trainer program and SME guild to scale delivery and content upkeep.
• Operationalize dashboards tying training to performance (QA, error rate, AHT, CSAT, ramp time) and use insights to iterate programs.
• Propose and implement process/tooling improvements across LMS, content governance, and hands-on labs to scale with growth.

Salary & Equity

In this role, you’ll receive a starting salary up to $90,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today – Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.
• Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.