Job Details

Description

Pacifica Hotels is looking for a Learning & Development Manager to join the Home Office team! The Learning & Development Manager is responsible for advancing Pacifica’s companywide training and development strategy with a strong emphasis on hands-on, in-field facilitation and experiential learning. This role partners closely with hotel leadership and field teams to deliver engaging, practical training that translates directly to on-the-job performance. The position ensures learning solutions are thoughtfully designed, effectively supported through learning systems, and accessible to all team members—driving service excellence, leadership capability, and sustained performance improvement across all hotels and departments.

Essential Functions and Responsibilities of the job included but are not limited to:

Leadership & Strategic Support

• Assess organizational learning and development needs by partnering with Home Office and property leaders.
• Provide direction and leadership to create a consistent culture of training, coaching, and recognition across Pacifica Hotels.
• Develop and manage partnerships with external training organizations to enhance learning opportunities.
• Act as a resource for department leaders in aligning training goals with business objectives.

Program Development & Facilitation

• Coordinate, plan, and facilitate operational training programs, workshops, and webinars that support Pacifica’s service standards and operational excellence.
• Create instructional design models, apply adult learning principles and modern learning technologies to enhance training impact.
• Coordinate and facilitate regional and hotel-based development sessions and help facilitate curriculum while supporting both line-level and leadership training needs.
• Partner and assist in developing safety, compliance, SOE’s and systems training as required.
• Strong skill set in Instructional design, organization, and project management
• Lead the creation and rollout of departmental training materials, processes, and recognition tools.
• Support the development and delivery of online training classes and digital learning modules.

Trainer Development & Coaching

• Build a strong network of qualified departmental trainers to facilitate daily learning at the property level, openings, acquisitions and on-property training support.
• Provide coaching and mentoring to leaders and trainers to enhance the effectiveness of their training delivery.
• Assess new employee onboarding to ensure a smooth and supportive transition into roles and departments.

Evaluation & Continuous Improvement

• Establish methods to evaluate the effectiveness of training programs companywide, using feedback and performance metrics.
• Continuously review and improve training initiatives to meet evolving business needs.
• Proactively identify skills or knowledge gaps and develop tailored solutions to address them.
• Audit recognition, communication, and training tools to ensure alignment with Pacifica’s mission and ethos.

Collaboration & Company Initiatives

• Partner closely with People Services, Operations, and other Home office departments to support organizational development goals.
• Provide systems training as needed on operational software including LMS, UKG, SharePoint, and others.
• Play an active role in planning and facilitating Pacifica Hotels’ annual leadership workshops & events.
• Support the acquisition and integration of new hotel properties by developing and delivering onboarding training.
• Actively participate in companywide initiatives.

Qualifications & Skills

• Excellent facilitation, coaching, and presentation skills with the ability to engage and inspire diverse audiences.
• Strong knowledge of instructional design models and e-learning tools (Microsoft word, Excel, PowerPoint, Storyline, Articulate, Canva, video and photo editing software and  Learning management platforms).
• Collaboration and relationship-building skills with the ability to influence leaders at all levels.
• Hospitality and operational experience preferred ( minimum of 4 years of hospitality experience)
• Demonstrated ability to assess organizational training needs and translate them into strategic learning programs.
• Experience designing blended learning programs (classroom, virtual, e-learning, and on-the-job).
• Strong project management and organizational skills with the ability to balance multiple priorities
• Proven experience in instructional design, with demonstrated ability to create engaging, learner-centered programs.
• Must be available to travel multiple times a quarter, travel times and dates may vary.

Health Benefits, Travel Perks & More:

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.

Salary Range: $85,000-$96,000 annually

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.