How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how this role aligns with your career aspirations and skill set. Submit both a cover letter and resume as one file (because of system limitations).

What You’ll Do

The Center for Academic Innovation at the University of Michigan is seeking a qualified Online Learning Content Specialist to provide administrative, project coordination, and analytical support for the University’s growing online learning portfolio. Reporting to the Online Learning Content Strategist Senior, this role will strengthen CAI’s ability to coordinate internal partnerships with faculty and academic units, support portfolio reporting and competitive benchmarking, and advance key workstreams through strong organization, documentation, and follow-through. This position is ideal for someone who enjoys building structure, maintaining strong records, supporting stakeholder relationships, and producing clear written summaries. The role also offers opportunities to contribute insights and grow into supporting early-stage product exploration and content sourcing over time.

Who We Are

About the Center for Academic Innovation

Through curricular innovation, tools for student success, and educational research and analytics, the University of Michigan Center for Academic Innovation is building the future of education. Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives. To realize our vision, we make it our mission to collaborate across campus and around the world to create equitable, lifelong educational opportunities for learners everywhere.

About Online Learning at CAI

The Online Learning domain within CAI consists of multiple teams that collaborate with others across the Center and University to develop online learning experiences that support the future of education for a global community. We work with faculty and academic unit leaders to envision how they can expand their reach and effectiveness, grow teaching, and support greater access and lifelong learning through the design of integrated online learning experiences. Our team focuses on the following areas:

• Strategic sourcing of new opportunities for online learning;
• Supporting growth of the Michigan Online ecosystem;
• Providing program management services throughout degree program development and operations;
• Supporting end-to-end development of online learning experiences, including design management, learning experience design, and interaction of learning experiences after they have launched;
• Supporting learners’ success and engagement in live courses and programs.

For more information, please visit our website: Academic Innovation.

Responsibilities*

Project Coordination & Stakeholder Engagement

• Provide day-to-day support across online learning initiatives through scheduling, documentation, tracking tasks, and maintaining project momentum under the supervision of the Online Learning Content Strategist Senior.
• Coordinate meetings and communications with faculty, academic partners, and internal teams.
• Maintain organized records of partnerships, engagement milestones, and key conversations to foster strong relationships and collaboration.

Reporting, Data Visualization, & Research

• Assist in collecting, validating, and organizing data to support recurring and ad hoc reporting on online learning portfolios.
• Create simple, effective visualizations and summaries for a variety of stakeholders.
• Support benchmarking, market research, and the synthesis of trends affecting online learning and workforce development.

Content Support & Cross-Team Collaboration

• Source, summarize, and organize external research and labor market materials to inform program strategy and potential offerings.
• Contribute creative ideas and support early-stage planning through research organization and insight synthesis.
• Collaborate proactively with the content strategy teams and other CAI teams to ensure aligned priorities and a positive partnership experience.

Required Qualifications

• Bachelor’s degree in a relevant field or an equivalent combination of education and experience.
• 2-3 years of experience in administrative support, project coordination, program operations, or a related professional role.
• Demonstrated project coordination experience (e.g., managing timelines, organizing tasks, coordinating stakeholders, tracking deliverables).
• Experience supporting stakeholder communications, scheduling, meeting coordination, and documentation.
• Ability to create and maintain structured records (e.g., tracking contacts, relationship notes, action items, and meeting outcomes) requiring strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills, including the ability to synthesize information clearly and concisely for others.
• Familiarity with the online learning landscape, including common formats and platforms used in higher education and professional learning.
• Experience supporting reporting efforts, including basic charting or light data visualization (e.g., Excel/Google Sheets and/or simple dashboard tools).
• Experience using project management tools (e.g., Asana) to track workflows, timelines, and deliverables.
• Experience working with faculty, subject matter experts, or academic unit partners in a professional setting.
• Independent judgment, reliability, and a proactive and service-oriented approach in a collaborative environment.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Please Note: This is a 5-year term-limited position with the possibility of renewal depending on funding.

Candidates must have legal authorization to work in the United States.

The mode of work for this position is Hybrid with a minimum of 4 days in the office per week, Monday through Thursday, with an option of remote work on Fridays. On occasion, you may be required and must be available to work onsite on Fridays if necessitated by our center’s policy and domain leadership or by your job requirements.

Excellent benefits are available, for details, see http://benefits.umich.edu/

The salary for this position will be based upon the selected candidate’s education and experience.

Salary Information

The general salary range for this position is $65,000 – $75,000. Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include education level, experience, knowledge and skills for the position and salaries that are currently established within the unit. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.

Organizational Statement on Harassment

We believe all individuals deserve to be treated with respect and dignity and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with any staff members and student employees in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and the Center for Academic Innovation encourages reporting of any forms of harassment including sexual and gender-based harassment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Decision Making Process

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.