About the team

As AI transforms how we work, we’re looking for a technically skilled and facilitation-savvy professional to join our Learning & Development team as we scale AI literacy and application across the enterprise. In partnership with our Head of AI, this role will lead the design and delivery of AI-related learning experiences, ranging from live demos and hands-on workshops to team-specific enablement sessions. Unlike traditional L&D roles, this position requires deep curiosity and competence in AI tools and techniques — especially generative AI — along with the ability to simplify complex topics, engage diverse audiences, and drive real-world application.

About the role

What You’ll Do: ​

• Partner with the Head of AI, L&D team, and business leaders to define and deliver our enterprise AI learning strategy.
• Design and facilitate engaging, hands-on learning experiences that build AI understanding and confidence across the organization. 
• Lead live demos, practical workshops, and team-specific enablement sessions on AI tools and use cases for multiple teams per week. This includes a wide-variety of clients across the enterprise (sales, tech, shared services, etc) 
• Support teams in identifying opportunities to pilot and implement AI solutions in their work. 
• Curate and continuously evolve a toolkit of AI learning resources — including internal playbooks, prompts, and training guides.
• Translate complex AI concepts into accessible, actionable learning for both technical and non-technical audiences. 
• Stay on the leading edge of AI trends and tools; synthesize developments into relevant, timely learning content.
• Contribute to nurturing “AI champions” across departments to scale adoption organically, providing them with resources and facilitation support to amplify impact within their teams.
• Stay on top of trends, how other companies are scaling AI and recommend ways that Zillow can improve the way we are educating employees and managers to enable them with AI.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 – $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 8+ years of professional experience in Learning & Development, enablement, or instructional design.
• 5+ years of hands-on experience using and teaching tech tools, AI tools, including generative AI and LLMs (e.g., ChatGPT, Claude, Copilot).
• Demonstrated ability to learn and adapt to new technologies quickly.
• Strong facilitation skills with proven success leading engaging learning sessions across varied audiences.
• Experience building scalable learning programs that drive behavior change and adoption.
• A curious, self-starting mindset — you learn new tools quickly and enjoy helping others do the same.
• Excellent communication and collaboration skills; you build trust and drive outcomes across functions.
• Experience working in tech-forward or transformation-oriented environments.
• Familiarity with prompt engineering, LLMs, or AI use case development.
• Experience creating learning journeys that include live, on-demand, and self-serve modalities.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.