Job Description
Work Location Options: Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), together provide end-to-end support and oversight of global financial crimes investigations. In partnership with GFCC stakeholders, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior.
The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), part of the U.S. Department of the Treasury, and/or refer matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons, sanctions, bribery and corruption, and other illicit activity. Together, these teams perform a critical role in ensuring American Express complies with applicable laws and regulations such as the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, while providing law enforcement with key information to investigate and prosecute money laundering, terrorist financing, fraud, identity theft, and other financial crimes.
Role Overview:
The Instructional Designer will join the GFCSU/USIU Training & Procedures team to design, develop, and deliver engaging learning experiences that strengthen investigative and compliance capabilities across global markets. This role partners with subject matter experts and stakeholders to produce scalable, measurable, and innovative training aligned with GFCC standards.
The Instructional Designer will join the GFCSU/USIU Training & Procedures team to design, develop, and deliver engaging learning experiences that strengthen investigative and compliance capabilities across global markets. This role partners with subject matter experts and stakeholders to produce scalable, measurable, and innovative training aligned with GFCC standards.
Key Responsibilities:
- Assess, design, and develop eLearning modules, courses, videos, and job aids optimized for online and virtual delivery.
- Apply adult learning theories and instructional design methodologies to create effective learning experiences.
- Design blended learning solutions across multiple formats.
- Utilize Articulate (Storyline, Rise), Captivate, SnagIt, and Photoshop to create professional, interactive, and visually engaging training.
- Translate complex compliance and investigative processes into clear, learner-friendly content.
- Develop measurement and evaluation strategies to assess learner impact and effectiveness of training programs.
- Collaborate with subject matter experts, investigators, and Training & Procedures team members to scope and deliver projects on time.
- Ensure training reflects global applicability and diversity of learners across markets.
- Research and apply emerging instructional design practices and technologies to drive innovation.
Minimum Qualifications:
- Bachelor’s degree in Instructional Design, Education, Communications, or related field OR equivalent work experience.
- 2+ years of instructional design experience.
- Proven expertise with Articulate (Storyline, Rise), Adobe Captivate, SnagIt, and Photoshop.
- Strong knowledge of instructional design models and adult learning theory.
- Experience designing blended learning programs.
- Ability to troubleshoot issues within design tools and apply new technologies quickly.
- Excellent written communication, editing, and presentation skills.
- Strong project management skills; ability to manage multiple initiatives and meet deadlines.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Project).
Preferred Qualifications:
- Experience designing training in compliance, financial services, or risk management.
- Familiarity with financial crime typologies (AML, sanctions, enhanced due diligence, fraud, bribery, corruption, etc.).
- Knowledge of GFCSU/USIU investigative processes and applicable regulatory frameworks (BSA, USA PATRIOT Act, FCPA).
- Experience developing SCORM- or xAPI-compliant eLearning for LMS deployment.
- Demonstrated ability to innovate and drive instructional design best practices.
- CAMS certification (or equivalent compliance credential) preferred.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
