Job Category

M&P – AAPS

Job Profile

AAPS Salaried – Information Services, Level B

Job Title

Digital Content Lead

Department

Organizational Development | Administration and Operations | Faculty of Medicine

Compensation Range

$6,747.50 – $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

November 19, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

December 3, 2027

Please include a cover-letter with your application.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary

The Digital Content Lead leads the ongoing development and day-to-day management of the Faculty of Medicine’s (FoM) internal community platform, MedNet. This role is responsible for ensuring the platform is user-friendly, accessible, and aligned with the Faculty’s strategic priorities and brand. The Digital Content Lead will lead the platform’s redesign, content strategy, and governance, working closely with key Faculty partners and content owners. Through regular audits, training of content owners, and continuous improvement, the role supports the effective use, adoption, and evolution of MedNet as a key tool for engagement, alignment, and connection across the Faculty.

Organizational Status

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world. 

Our Vision: To Transform Health for Everyone 

Ranked among the world’s top medical schools, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world. 

The Faculty—comprised of approximately 2,700 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and over 12,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 26 research centres and institutes. Together with its University and Health Authority partners, the Faculty delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province. 

The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.

This position reports to the Organizational Development Manager, Faculty Affairs, and works collaboratively with all members of the team. The Faculty Affairs team provides centralized support, guidance, and advice for day-to-day human resource activities and leads initiatives to improve organizational effectiveness and the development of staff and faculty within the Faculty of Medicine.

The incumbent will work closely with members of the Office of Creative and Communications and the Digital Solutions team to successfully meet the mandate of this position. They will also provide guidance and support to content owners across the Faculty to maintain high-quality, accurate, and accessible content. In addition, the role requires ongoing engagement with faculty, staff, learners, and other members of the Faculty of Medicine community to understand user needs and ensure MedNet remains relevant, usable, and responsive.

Work Performed

• Lead the day-to-day management of the Faculty of Medicine’s internal community platform (MedNet), ensuring high-quality, up-to-date content, strong usability, and reliable platform functionality aligned with Faculty values, brand and strategic priorities.
• Oversee and implement the platform’s redesign in alignment with user experience (UX), accessibility, and plain language best practices, incorporating change management strategies such as communications planning, community engagement and training.
• Plan and oversee content audits in collaboration with content owners, conducting spot checks to verify relevance, tone, usability, and compliance with brand and governance standards.
• Maintain a high-level view of how MedNet content aligns with other Faculty and institutional websites to ensure the platform contains relevant information tailored to the platform’s key audiences.
• Lead the development and implementation of governance guidelines, including defining roles and responsibilities, workflows, and content lifecycle processes.
• Develop and maintain content guidelines, including voice and tone standards tailored for internal audiences across a diverse academic and administrative environment.
• Provide ongoing support and training to content owners and contributors, including onboarding, platform navigation, and best practices for writing and maintaining web content.
• Provide guidance and oversee the technical implementation of significant web enhancements and changes, advising content owners on optimal design, layout, and formatting to improve usability and alignment with best practices, and, where appropriate, directly implements complex updates to ensure timely and effective execution.
• Act as a resource for administrative units in structuring content for internal audiences that aligns with Faculty-wide standards and supports organizational goals, and advise academic units on developing unit-specific internal content that complements Faculty-level information on the platform.
• Collaborate with internal units (e.g., Faculty of Medicine’s Office of Creative and Communications) to ensure alignment with brand guidelines and communications best practices.
• Monitor and troubleshoot platform-related issues in coordination with the Faculty of Medicine’s Digital Solutions team, ensuring continuous performance and user accessibility.
• Track and report on ongoing maintenance, user feedback, analytics, and adoption metrics to inform continuous improvement of content, navigation, and usability.
• Promote and steward user-centered design principles and content quality across the platform through training, guidance, and governance.
• Supports the use of the platform as a key tool to advance engagement, enable strategic alignment, and foster a connected Faculty culture.
• Ensure the security and integrity of the MedNet platform by coordinating with Digital Solutions Information Security team on security protocols, conducting regular audits, and promoting security awareness among content owners and users.
• Performs other related duties as required.

Consequence of Error/Judgement

The incumbent acts collaboratively and within broad guidelines. Must be able to work independently and exercise extensive judgement and decision-making in managing proactive and reactive web and digital communication needs and issues. The position represents the Faculty of Medicine as a whole, and is required to exercise professional judgment, collegiality, and initiative while undertaking all responsibilities and developing relationships and partnerships.

Incorrect decisions or judgment will directly affect UBC’s reputation with students, faculty, staff, partners, and the broader community. Inappropriate actions, errors in performance or indiscretions in judgment can negatively impact the Faculty of Medicine’s working relationships and credibility and jeopardize the unit’s reputation.

Supervision Received

The individual in this position will be expected to work independently under the direction and supervision of the Organizational Development Manager.

Supervision Given

May oversee and coordinate the work of cross-functional project team members, who do not report directly to this position, as required by specific work tasks.

Minimum Qualifications

• Undergraduate degree in a relevant discipline. Minimum five years of related experience, or the equivalent combination of education and experience.
  
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Undergraduate degree in Communications, Digital Media, Information Studies, User Experience Design or a related field.
• Minimum of five years of related experience in an internal communication, content strategy, or web design role. Proven experience in developing and managing high traffic websites or intranets, preferably within a large, complex organization. Experience applying principles of universal design and/or design thinking to create inclusive, user-centered digital experiences. Demonstrated experience in brand management. Experience working in large complex organizations or post secondary institutions is preferred.
• Excellent writing and editing skills, with a focus on clarity, plain language, tone, and audience engagement.
• Strong oral communication, facilitation, presentation and interpersonal skills.
• Strong understanding of user experience (UX) and information architecture principles and practices
• Proven experience managing and maintaining WordPress websites.
• Familiarity with basic HTML/CSS for front-end adjustments within WordPress environments.
• Familiarity with change management principles and the ability to support transitions through clear, strategic communication.
• Demonstrated ability to work independently, lead initiatives and to work effectively in a diverse team environment.
• Strong project management, planning, and problem-solving skills.
• Demonstrated willingness to learn and continually upgrade skills.
• Knowledge of web analytics, including experience with Google Analytics.
• Working knowledge of Search Engine Optimization techniques.
• Knowledge of responsive design and mobile web technologies.
• Knowledge of web analytics, including experience with Google Analytics.
• Knowledge of accessibility standards (e.g., WCAG) and a demonstrated commitment to inclusive digital content
• Ability to engage diverse audiences and lead collaborative discussions.
• Ability to apply a design thinking mindset and user-centered approach to communication planning and content development.
• Ability to establish rapport with colleagues within the university community; utilize judgment and sensitivity in presenting issues.
• Ability to be thorough, accurate, and have a high level of attention to detail. 
• Ability to design intuitive, user-centered digital environments.
• Ability to navigate complex organizations with multiple internal and external partners.
• Ability to build, nurture, and maintain relationships with partners.