Job Type

Full-time

Description

Join the Soul of Island Hospitality

The Location: Little Palm Island Resort and Spa

This is a unique and rare opportunity to join the team of the iconic Little Palm Island Resort and Spa in Little Torch Key, FL, with an award-winning boutique hotel company, Noble House Hotels and Resorts. Working at Little Palm Island redefines working in paradise. Little Palm is truly a hidden piece of paradise.

Situated on a private Island in the Florida Keys, Little Palm is accessible only from the shore station by our private ferry. With only 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean, with sunset views and fire pits for enjoying a nightcap.

For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere.

Our Culture: Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction, and soul.” Our properties are not a “one-size-fits-all” and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.

The Role: Director of Learning & Development

The Director of Learning & Development is a Senior Strategic Leader responsible for shaping a culture of excellence, authenticity, and emotional connection across all guest and team member experiences. This role is central to embedding the service philosophies of Forbes Travel Guide, Relais & Châteaux, and Michelin Ratings, ensuring that every team member is empowered to deliver world-class, heartfelt service whilst espousing and living the culture of the resort.

Key Responsibilities to include:

Strategic Learning Leadership

• Design and implement a holistic learning strategy that supports the organization’s luxury service vision.
• Integrate Forbes’ Five-Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs.
• Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics.

Curriculum Development & Delivery

• Responsible for leading New Hire Orientation for all new team members
• Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs.
• Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service.
• Leverage digital learning platforms and immersive experiences to enhance engagement and retention.

Culture & Service Excellence

• Champion a culture of continuous improvement, curiosity, and emotional intelligence.
• Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion.
• Facilitate executive-level workshops and retreats focused on leadership presence and guest-centric innovation.

Quality Assurance & Standards Integration

• Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards.
• Collaborate with operational leaders to close service gaps and elevate performance.
• Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments).

Talent Development & Succession Planning

• Develop internal train the trainer programs.
• Identify and nurture high-potential talent through mentorship, coaching, and career pathing.
• Develop internal certification programs aligned with global luxury benchmarks.
• Support diversity, equity, and inclusion through culturally intelligent learning practices.

Requirements

You’ve got this cover, if you have:

• 8+ years in luxury hospitality learning & development, with at least 3 years in a senior leadership role.
• Deep knowledge of Forbes Travel Guide, Relais & Châteaux, and Michelin Keys standards.
• Proven ability to lead cross-functional teams and influence at the executive level.
• Exceptional facilitation, coaching, and communication skills.
• Bachelor’s or Master’s degree in Hospitality, Organizational Development, or related field.

The Offer:

In return, you are rewarded by a compensation package that includes base salary, bonus potential, matching 401k, health benefits, On-Demand Pay, and great travel benefits. Most importantly: this is an opportunity to make a name for yourself at the world renowned Little Palm Island Resort & Spa.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their authentic selves. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we can all be successful based solely on our individual qualifications, experience, abilities, and job performance

Salary Description

$90,000 to $110,000