Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. 

We’re looking for a Director of Learning Experience to lead the strategic vision, execution, and continuous improvement of our learning programs. This leader will oversee teams responsible for designing, delivering, and optimizing education that drives both customer and employee success. Their purview includes enabling internal teams (Sales, Success, Support, Product, etc.) to effectively position, deliver, and support NoRedInk’s solutions, as well as empowering external customers to maximize value and impact. As a senior leader within the Customer Success department, this individual will be responsible for ensuring that both customers and employees are enabled to contribute to company growth through education-led practices.

This is a critical leadership role at the intersection of education, adoption, and go-to-market (GTM) excellence.

In this role you will: 

Lead a Unified Education Strategy

• Architect and execute a technical education vision that delivers to customers, partners, and internal teams through scalable processes and technology.
• Define and/or curate persona-based education paths (e.g., SEs, CSMs, partner architects, implementation consultants, customer admins) aligning with department leaders and enablement functions.
• Align education efforts with product releases, market priorities, and customer lifecycle milestones.

Build Scalable Education Programs

• Create and coordinate modular, practical content (playbooks, certifications, tutorials, workshops, etc.) delivered through a blend of self-serve, virtual, and in-person experiences.
• Launch and evolve a train-the-trainer model to scale delivery across global teams and partner organizations.
• Collaborate with SMEs and cross-functional teams to ensure content is technically sound and strategically aligned.

Advance Customer Learning & Adoption

• Deliver technical onboarding and ongoing education that accelerates time-to-value for customers.
• Create optional certifications for power users, admins, and customer teams.
• Embed education throughout the customer journey to drive product maturity, retention, and customer success.

Measure, Iterate, and Scale

• Establish KPIs to track education engagement, impact, and business outcomes.
• Use data and field insights to refine and improve programs.
• Recommend and manage tools (e.g., LMS, CMS, certification platforms) to support delivery at scale.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Professional Learning Specialists and Instructional Content Specialists to ensure high performance and career growth.
• Cultivate an education-first culture that extends beyond customers, ensuring employees have the knowledge and skills to deliver consistent, high-quality experiences.
• Partner with internal cross-functional stakeholders to align training programs with company priorities, and go-to-market strategy,

Strategy & Execution

• Define a unified framework for education-led growth, ensuring internal and external enablement initiatives reinforce one another.
• Develop and implement a comprehensive education strategy that enhances both the customer journey and the employee experience.
• Establish KPIs and success metrics to measure impact on customer adoption, satisfaction, and retention, as well as employee enablement, sales readiness, and time-to-proficiency.
• Stay current with trends and research in education, enablement, and learning technologies, incorporating innovative practices into program design.
• Engage with key customers and employees to understand their goals and challenges, using these insights to inform the ongoing evolution of education and enablement.

Program Management

• Oversee creation and delivery of scalable, high-quality learning programs for both external customers and internal employees, including onsite, virtual, and self-paced solutions.
• Drive the development of role-based learning assets, onboarding curricula, certifications, and continuous learning pathways.
• Leverage technology (LMS, content libraries, microlearning platforms) to streamline delivery and track engagement across audiences.
• Ensure the customer support function provides timely and effective solutions, contributing to an overall positive customer experience.

Cross-functional collaboration 

• Partner with Sales, Customer Success, and Marketing to ensure employees are enabled to articulate value, respond to customer needs, and align on consistent messaging.
• Collaborate with Product to embed customer and employee feedback into roadmap and release readiness processes.
• Serve as a voice of the customer within the organization, advocating for customer needs and feedback in product development and service delivery.

You are right for this role if you:

• Can think both strategically and tactically – you can see the big picture and know what is required to make it a reality.
• Lead with curiosity
• Are exceptional at communication (written and verbal), negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Have strong problem-solving skills and the ability to thrive in fast-paced, changing situations, remaining calm under pressure and driving towards solutions.
• Have experience scaling education and enablement programs to meet the needs of diverse customer and employee segments.
• Are dedicated to helping those around you, including direct reports, team members, and customers, reach their full potential; willing to roll up your sleeves and dive into the details.

Requirements:

• Proven track record of designing and scaling education programs in a fast-paced, technology-driven environment that impacts customer retention and growth.
• 7+ years of experience in customer education, professional learning, or a related field.
• Minimum of 3 years of experience managing a high-performing remote team at an edtech company.
• Minimum of 4 years of experience in K12 education, including classroom teaching and facilitating professional development.  
• Excellent analytical and problem-solving skills with a demonstrated ability to develop strategies based on data-driven insights.
• Strong leadership and team management skills, with the ability to inspire and develop talent.
• Proficiency in learning management systems (LMS) and other relevant technologies (i.e., Skilljar).
• Experience collaborating across Customer Success, Sales, Marketing, Product, and People functions.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids’ interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $135,000 – $155,000 base salary (DOE) and accounts for a variety of locations and skills/experience. Please know that if you are invited to speak with a recruiter at NoRedInk, they will have an open discussion about compensation during your first call to ensure alignment.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.