Stord is The Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role:

The Director of Training & Development will build and lead a new, standardized training function from the ground up. This is a critical leadership role designed to turn our training programs into a competitive advantage, ensuring every team member has the skills and knowledge to excel. You’ll establish a scalable learning framework that impacts everyone from our warehouse associates to our corporate teams, driving measurable improvements in productivity, quality, and compliance across our multi-site, tech-enabled logistics network.

This role requires a strategic builder who can create structure where it’s lacking, partner with subject matter experts (SMEs), and implement systems to ensure consistency and accountability.

What You’ll Do:

• Build the Foundation:
  • Design and implement a centralized Training & Development (T&D) framework, establishing the governance, standards, and systems for all training programs company-wide.
• Lead a Two-Pronged Structure:
  • Enterprise L&D: Directly manage the corporate Learning & Development function. You will own the Learning Management System (LMS), define best practices, and develop content for new hire onboarding, leadership training, and cross-functional skills. Operations Training: Provide strategic oversight and standardization for the on-the-ground training within our fulfillment centers, ensuring alignment within the central framework.
  • Standardize for Scale: ]Drive the standardization of at least 80% of network-wide operational training, creating consistent processes for everything from WMS usage to safety compliance, while allowing for client-specific customization.
• Partner Across the Business:
  • Collaborate with department heads and SMEs to develop, update, and validate training content, ensuring it is relevant, effective, and aligned with company priorities.
• Measure What Matters:
  • Establish and track key performance indicators (KPIs) to prove the effectiveness of training programs. You will be accountable for improving time-to-competency, reducing operational errors, and maintaining high training completion rates.
• Champion Our Culture:
  • Develop and deploy training that reinforces our unique company culture, including our methods for problem-solving, communication, and accountability.

What You’ll Need:

Experience:

• 10+ years of experience in Learning & Development, with at least 3 years in a leadership role overseeing a training function.

Industry Background:

• Direct experience in a high-volume, multi-site environment such as logistics, warehousing, manufacturing, or supply chain is strongly preferred.

Proven Builder:

• Demonstrated success in creating and scaling a training program from an early stage, including implementing an LMS and establishing governance.

Tech-Savvy:

• Experience in a tech-enabled operational environment is a must. You should be comfortable with Warehouse Management Systems (WMS), productivity tools, and modern L&D technology.

Data-Driven:

• A strong track record of using metrics and data to measure training effectiveness and drive continuous improvement.

Excellent Collaborator:

• The ability to partner with and influence stakeholders at all levels, from front-line associates to senior leadership.

Education:

• Bachelor’s degree in Human Resources, Education, Business, or a related field. CPTD, CPLP, or similar certifications are a plus.