Hiring Location

This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:

• USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
• Canada: Ontario, Quebec

About Phorest

Would you like to help create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the USA, and Canada, and the platform processes 7 million appointments a month for hair and beauty consumers.

Our system touches every point of the salon experience – from the in-salon software appointment calendar and CRM with a fully integrated marketing suite to staff apps to payments. We are also the window through which the salon provides their end customer with an amazing experience through custom native apps, eCommerce, and online bookings. Why? Because we want to help salons find their dream clients and get them back more often and spending more.

The Opportunity

We’re looking for a passionate and experienced Educator to join our growing Customer Education team at Phorest. This is an exciting opportunity to make a real impact by delivering high-quality, online and in-person education to support the brands we partner with to showcase the value of using Phorest. Your mission will be to create and deliver meaningful, tailored learning experiences to the brands we partner with in the US and Canada.

What You’ll Do

• Work with our Partnerships team to design personalized training content tailored to their unique goals and the business objectives of the brands they partner with.
• Deliver engaging, high-impact in-person sessions that educate our partners on the full value of Phorest.
  
• Manage all pre-and post-session communications to ensure a professional and seamless experience. 
  
• Adapt existing content and training materials to create specific learning sessions for the audience you are presenting to. 
• Attend industry and customer events to stay connected with customer needs, challenges, and success stories.
• Act as a trusted advisor to our partners by offering guidance, support, and solutions that align with their goals.
• Sharing insights and feedback with our Partnerships, Product and Leadership teams to help shape future development of this education stream. 

Who You Are

• 3+ years of proven experience delivering in-person training, designing educational content, or working in customer education.
• Willingness and ability to travel for up to 60% of the year to industry events and workshops across North America.
• Exceptional communication and presentation skills with a knack for making the complex feel simple and actionable even on stage.
• A deep understanding and passion for salon operations, industry challenges, and client workflows.
• Experience using Phorest (or similar salon software) is a major plus.
• A natural problem-solver with strong emotional intelligence and customer empathy.
• Self-starter with excellent time management and organizational skills—you know how to manage a busy travel schedule while keeping things moving forward.

Benefits

• Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 
• Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. 
• Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
• We like to have fun, build camaraderie through regular social events. 
• Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. 

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Department

Customer Experience

Role

Grow

Locations

USA, Canada

Remote status

Hybrid