eLearning Developer Intern

Austin, TX – Office-Based

Who We Are

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with offices around the world, Certinia is backed by Haveli Investments, TA Associates and Salesforce Ventures. For more information, visit www.certinia.com. 

The Role

Certinia is seeking a motivated and creative eLearning Developer Intern to join our Education Services team. This internship offers a unique opportunity to gain hands-on experience in designing and developing engaging and effective online learning experiences, with a focus on leveraging cutting-edge AI tools from Google. You will collaborate with experienced trainers and instructional designers to create impactful training materials. 

What You Will Do In This Role 

• Assist in the development of eLearning courses using authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360).
• Contribute to the design and creation of interactive learning activities, simulations, and assessments.
• Support the creation of multimedia content, including graphics, audio, and video, for eLearning modules.
• Assist in the quality assurance testing of eLearning courses to ensure functionality and accuracy.
• Collaborate with instructional designers to translate learning objectives into engaging eLearning content.
• Organize and maintain eLearning project files and documentation.
• Explore and integrate Google AI tools (e.g., Gemini, google vids, LM Notebook) to enhance eLearning content, such as:
  • Utilizing AI for rapid content development 
  • Generating personalized learning paths.
  • Creating interactive quizzes and assessments with AI-powered feedback.
  • Utilizing AI for automated content summarization.
  • Exploring AI-driven video and audio editing.
• Assist in the research and evaluation of new eLearning tools and technologies, including AI-powered solutions.
• Provide support in the maintenance and updating of existing eLearning courses.
• Participate in team meetings and contribute to brainstorming sessions.
• Adhere to project timelines and meet deadlines.

What You Need To Be Successful In This Role 

• Currently enrolled in or recently graduated from a degree program in Instructional Design, Educational Technology, Multimedia Design, or a related field.
• Basic understanding of eLearning principles and instructional design concepts.
• Familiarity with eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360) is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic graphic design skills and experience with image editing software (e.g., Adobe Photoshop, Canva) is a plus.
• Interest and basic understanding of AI concepts and a willingness to learn Google AI tools.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.  
• A passion for learning and a desire to contribute to the creation of effective eLearning experiences.
• Portfolio or examples of previous work/coursework (if available) are a plus.

Learning Opportunities:

• Gain practical experience in the entire eLearning development lifecycle.
• Develop proficiency in industry-standard eLearning authoring tools.
• Learn from experienced eLearning professionals.
• Enhance your skills in instructional design, multimedia development, and project management.
• Gain hands-on experience with Google AI tools and explore their application in eLearning.
• Build a portfolio of eLearning projects.
• Gain exposure to real-world eLearning projects and challenges.

Internship Details:

• Full time, 40 hours/week
• Office-based

Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact recruiting@certinia.com. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.