Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are seeking a dynamic and strategic Field Learning Consultant to join our Columbus Field Office. This role serves as a trusted advisor and partner to leadership, business partners, Owner/Operators, and key stakeholders. The consultant will facilitate best-in-class learning and development programs for diverse learners, including staff, Owner/Operators, restaurant management, and other key roles. As the subject matter expert (SME) in training, learning, and development, you will drive behavioral change that improves business results.
Purpose
Change individuals’ behavior that improves business results by consulting in training, operational standards and facilitating field training classes.
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
Facilitates Learning
- Conducts training that motivates, builds proficiencies, and improves individual’s performance and contribution to restaurant results.
Consulting
- Demonstrates and reinforces the leadership behaviors that support the McDonald’s vision.
- Serves each customer’s requests by helping identify the appropriate resources and interventions to accomplish their objectives most effectively.
- Provides strategic interventions that helps their market accomplish its objectives.
- Coaches people on how to measure and improve training results, and how to appropriately diagnose problems and create actions that solve them.
- Frequently communicates and provides feedback to Field Staff and Owner/Operators regarding the success and opportunities for people development within an organization.
- Creates a partnership between Owner/Operators, Operations Manager, Consultants, Restaurant Managers, and learners that stimulates transfer of training, return on training investment (ROI), and improves restaurant results.
- Serves as an operations specialist and consultant on McDonald’s operating standards, management tools, and training systems to maximize restaurant QSC&V.
Basic Qualifications:
- Reside in Ohio, Western Pennsylvania, West Virginia or Kentucky area.
- Willingness to travel 75-100%.
- High School Diploma or equivalent.
- 2-4+ years of experience in adult education or facilitation.
- 2+ years of experience in customer service and/or the hospitality industry.
Preferred Qualifications:
- Bachelor’s degree (BA/BS) preferred.
- Operational expertise in the quick-service restaurant (QSR) industry, restaurant operations, or hospitality is a plus.
- Consulting experience is advantageous.
- Ability to thrive in an ambiguous and fast-changing environment.
- Strong work ethic, business acumen, and self-starter mindset.
- Excellent interpersonal, written, and verbal communication skills.
- Positive attitude and eagerness to learn.
- Bilingual proficiency in Spanish and English.
Salary: $75,700.00 – $94,620.00
**The role will require regular travel (Eligible for Car)**
Location: Columbus Field Office
Bonus Eligible: Yes
Long – Term Incentive: No
Benefits Eligible: Yes
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
About Organization
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.
McDonald's & our franchisees employ 1.9 million people worldwide.
We serve the world some of its favorite foods - World Famous Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin.
To learn more about the company, please visit www.aboutmcdonalds.com.
