Compensation Type: Hourly

Compensation: $24.00

Job Summary

The Instructional Designer I – Faculty Assistance Center position provides individual support for faculty and staff regarding online learning-related issues, such as: using the Blackboard learning management system and other instructional technologies; online instructional course design; troubleshooting technical issues; assisting with online exam proctoring; and formal/informal training workshops. This role monitors and responds to faculty and staff requests and helps design, maintain and enhance online courses using strong customer service skills and computer/technology expertise applying best practices in quality instructional design.

Essential Job Functions

Customer Service

• Delivers exceptional customer service, teamwork, and professionalism in the development/support process in an academic setting. Interacts with faculty and staff in response to inquiries, concerns, and requests regarding online learning courses and issues.
• Ensures course support and development is completed on time and meets standards of quality. Staff work remotely, communicating with faculty and staff through Live Chat, Microsoft Teams, email, and through Microsoft Bookings in a one-to-one setting.
• Responds to requests submitted to an online ticketing system, email, Teams, and phone. Follows consistent procedures in troubleshooting issues and responding to technical support requests. Follows approved-upon departmental processes in accurately recording requests.
• Acts as liaison with other college departments/initiatives that use Blackboard, such as Information Technology, Accessibility and Testing, and College Credit Plus. Works with faculty in partnership with testing services to assist with online proctoring.

Technical Support

• Assists faculty and staff with daily troubleshooting of Blackboard courses and other related products, technology, and software. Gathers information, analyzes symptoms, accurately diagnoses and resolves online course technical issues, and/or redirects problems to appropriate resources. Stays current on elements of online course technologies. Helps faculty with external products integrated with Blackboard as much as possible, i.e., software programs, browsers, operating systems, mobile devices, and instructional technologies such as Zoom, Kaltura, SoftChalk, Turnitin, etc.
• Helps research new Blackboard features. Involved with planning and implementation of major updates and changes in the learning management system and peripheral instructional technologies.  Assists in roll-out of new Blackboard features and products to campus community including: product evaluation; faculty training; producing instructional materials for faculty and students (documents, videos); project management; overseeing pilot participation; collaborating with vendors; facilitating promotion; and academic department/faculty committee presentations. Works with the IT department in performing fixes; testing system functionality before and after software upgrades and integrations; and other back-end issues.

Training

• Develops and delivers large and small group workshops on Blackboard and other instructional technologies. Informally consults and coaches faculty and staff on individual course design and Blackboard use. Creates handouts, online videos, and tutorials. Maintains online learning resources and knowledge base. Keeps abreast of developments in online teaching innovations.

Instructional Design

• Collaborates with faculty and staff subject matter experts to help create and maintain high-quality online course content that represent the most current, research-based ideas in a given industry and instructional/curricular strategies. Assists faculty in developing materials, converting existing materials, and presenting materials online according to best practices in instructional design. Provides assistance with videos, audio files, interactive quizzes, eBooks, conversions, and captioning.
• Ensures that Columbus State’s vision and mission are reflected in all aspects of the student online experience, i.e. implementing standard course navigation, aesthetics, and online courses elements that are user friendly and designed for optimum student success. Assists with ADA, copyright compliance, and security issues related to Blackboard and other peripheral products. Helps create or find graphics and images for courses.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other duties as required

*Regular, predictable, and punctual attendance is required.

Minimum Education And Experience Required

• Bachelor’s Degree in education, a computer-related field, instructional design, or curriculum development.
• Two (2) years customer service, technical support experience, and troubleshooting and problem-solving learning management system and/or computer-related technical issues.
• State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s).
• *An appropriate combination of education, training, coursework and experience may qualify a candidate.

Preferred Experience

• Experience with Articulate Storyline and Articulate Rise for developing interactive online modules and publishing teaching/training website.
• Java Script and audio/video editing experience.

This is a remote position.

Compensation: $24/Hour

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of
employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.