At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and role:

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has effectively launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking an Instructional Designer for our global operations!

The Instructional Designer is responsible for crafting, building, and maintaining authentication training resources that support eBay’s Authenticity Guarantee (AG) authenticators. Reporting to the Instructional Design Lead, this role handles training resources across multiple categories—including Sneakers, Luxury Footwear, Handbags, Accessories, Apparel and Watches—to ensure consistency and excellence in performance. Key responsibilities include growing and maintaining the Authentication Knowledge Base, building eLearnings, facilitator guides, and job aids, and supporting the Instructional Design Lead in new and ongoing projects. Partnering closely with Category Training Leads and Operations partners, the Instructional Designer drives a culture of continuous learning and operational excellence across all AG facilities.

Key Responsibilities

Training Content Development & Scalability

• Create and manage course and program structure based on collaboration with Instructional Design Lead and Training Category Leads.
• Partner with Training Category Leads, Trainers, and SMEs to design and author learning content using Articulate 360 suite, Vyond and other popular learning tools.
• Build online assessments and evaluations.
• Create and maintain brand guides and facilitator guides to support Authentication and Training Teams.
• Work with Creative Producer to design and capture media for learning content
• Recommend changes or improvements to existing content and courses to better serve learners
• Anticipate the needs of rapid growth and adjust training content to scale with program expansions.

Project Management

• Analyze performance and engagement data and recommend strategic direction to align training programs with business needs.
• Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Maintain project plans as they relate to learning content creation
• Manage tracking of course revisions and history.
• Build and manage program reporting dash.

Knowledge Base Growth & Maintenance

• Collaborate with Training Team Leadership to ensure Knowledge Base content is up-to-date and relevant for current operational needs.
• Conduct regular content audits, identifying gaps, inconsistencies and outdated content.

What you will bring:

• Bachelor’s degree, equivalent experience or higher from an accredited university.
• 2+ years experience in Instructional Design, training development, or related role.
• 2+ years program or project management including needs analysis, strategic planning, data & performance evaluation, and/or change implementation.
• Experience with learning authoring tools like Articulate Rise or Storyline, Vyond, or similar tools.
• Familiarity with Workday Learning Management Systems (LMS).
• Passion and/or experience with fashion, consignment, ecommerce and/or authentication is a bonus.
• Excellent communication and interpersonal skills.
• Strong analytical skills and a proven ability to work independently and influence others.
• Champion for diversity, equity and belonging.
• Proficiency in Google Suite and Microsoft Office

The base pay range for this position is expected in the range below:

$58,700 – $84,400

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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