Job title:  Instructional Designer

Reports to: Lead Instructional Designer 

Department: Learning and Development 

Location: Alpharetta, GA (Hybrid)

Grade: 17 

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue – empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we’re driven by results. We expect our people to be known for results – bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role: 

In the role of Instructional Designer at Priority, you will build impactful learning experiences that drive employee growth by leading projects, designing multi-modal training, and collaborating with SMEs and stakeholders to deliver digital and instructor-led programs. The position requires strong instructional design skills, adaptability, and the ability to thrive in a fast-paced environment, and offers the opportunity to shape learning across our evolving fintech landscape. You’ll collaborate with cross-functional teams and stakeholders and contribute to Priority’s goal of equipping employees with the critical skills needed to succeed.  

Responsibilities: 

• Conduct Training Needs Assessments (TNA) to identify training requirements and align programs with organizational goals.
• Partner with SMEs and stakeholders to design, plan, and evaluate impactful learning solutions.
• Manage and deliver small to medium instructional design projects from intake through implementation.
• Design and develop engaging e-learning modules, videos, and instructor-led resources using the SAM instructional design model that align with adult learning principles and performance outcomes. 
• Leverage advanced skills in eLearning tools (Adobe Captivate, Articulate Storyline), design software (Canva, Vyond), and other necessary avenues for creating polished multimedia assets. 
• Create rich interactive learning experiences (e.g., quizzes, branching, drag-and-drop) to drive engagement and retention.
• Simplify complex technical or financial concepts into clear, learner-friendly content.
• Measure and evaluate training effectiveness against KPIs, providing actionable insights and recommendations for improvement.
• Continuously improve content and delivery methods based on qualitative feedback and quantitative data gathered through the Kirkpatrick framework.
• Ensure training outputs support business performance metrics and contribute to organizational growth.

What Success Looks Like:

• Training programs are delivered on time or ahead of schedule, with accuracy and consistency, enabling employees to build the right skills without rework or confusion.
• Stakeholders and SMEs trust you to translate complex needs into clear, actionable learning solutions that directly support business goals.
• Cross-functional projects move forward more smoothly because you reduce bottlenecks and create processes that are easy for others to follow.
• Learners experience engaging, accessible content that improves retention and supports measurable performance outcomes.
• Business impact is visible through training that connects directly to KPIs and strengthens organizational capability.
• Proactively align with teammates across L&D to strengthen team standards and processes.

Candidate Requirements:

Minimum Requirements:

• Bachelor’s Degree: You should have a bachelor’s degree, ideally in Instructional Design, Education, Learning & Development, or a related field.
• Experience: Minimum of 2-3 years of experience in instructional design, demonstrating independence in content development and an understanding of corporate training environments.
• Technical Skills: Advanced skills in instructional design tools (e.g., Adobe Captivate, Articulate Storyline, and LMS platforms) and design software (Adobe Premiere Pro, Canva, Vyond).
• Creative Problem Solving: Demonstrated ability to design innovative training solutions tailored to meet diverse learner needs, applying analytical skills to address learning gaps and optimize content.
• Attention to Detail: Meticulous attention to detail to ensure training quality, accuracy, and alignment with company standards.
• Adaptability and Collaboration: Able to work both independently and as part of a team, adapting to evolving organizational needs with strong interpersonal and communication skills.
• Adaptive Mindset: You must possess a flexible and adaptive mindset, with the ability to quickly adjust to changing priorities and new information. You should be proactive in self-teaching and researching new topics, staying at the forefront of industry trends and technological advancements to ensure training programs remain relevant and effective.
• Team Player: You must demonstrate a collaborative spirit and the ability to work seamlessly with diverse cross-functional teams. Build strong relationships with colleagues, SMEs, and stakeholders, effectively contributing to a supportive and cohesive work environment.

Preferred Requirements: 

• Project Management: Advanced project management experience, with the capability to lead complex projects from inception to completion.
• Portfolio of Innovative Solutions: A portfolio demonstrating creative and effective instructional design solutions that engage learners and support retention.
• Professional Certification: Possess or be willing to pursue an APTD, CPTD, CPTM, or other recognized certification in instructional design, demonstrating a commitment to continuous development in the field. Future growth opportunities in L&D roles are available for high performers.

Work Environment & Culture:

We believe that performance and experience go hand in hand – an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you’re building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $73,000 – $90,000

We invest in the whole employee – personally and professionally. Our benefits package is designed to support your well-being, growth, and success – both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported – and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.