What You’ll Be Serving Up:

You will play a key role in equipping KFC team members with the knowledge and skills needed to deliver an exceptional restaurant experience. Your mission will be to drive success across new product launches, process improvements, and system initiatives by crafting, planning, and implementing innovative training programs that up-skill our teams and build new strategic capabilities. Responsible for needs analysis, design, development, and evaluation of training in a variety of modalities, including online, virtual instructor-led or in person learning, including leader materials, simulations, paper-based training materials, engagement components, workshops, assessments) to support various KFC-US product, people development, process or system initiatives.

Here’s How You’ll Spice Things Up:

Developing and delivering impactful training solutions

• Drive operational excellence by designing and executing role-based training programs that support new product launches, promotions, and operational process changes.
• Elevate training effectiveness by developing effective Train-the-Trainer materials and facilitating master training sessions to ensure seamless field execution.
• Support digital transformation by creating online learning content that enhances team member onboarding, skill development, and role-specific capabilities.

Facilitate training execution and cross-functional collaboration

• Ensure successful training rollouts by partnering with Marketing and Operations to develop engaging content that aligns with the KFC calendar pipeline, including products, promos, and campaigns.
• Serve as instructional design expert on project who challenges the status quo by offering creative solutions
• Manage existing role-based curriculum and components and update as needed

Measuring impact and driving continuous improvement

• Optimize training effectiveness by evaluating program performance, gathering feedback, and implementing data-driven enhancements to improve learning outcomes.
• Strengthen restaurant operations by leading focus groups, analyzing insights, and continuously refining training strategies to maximize business impact.
• Enhance team engagement by fostering a culture of learning, coaching cross-functional partners on best practices, and driving innovation in training methodologies.

What You Bring to the Table:

• Education:
  • Bachelor’s degree from an accredited 4-year university, preferably in HR, Training, Business, or related field.
• Experience:
  • 2+ years of experience in HR roles with a Bachelor’s or 1+ years of experience with a Master’s.
  • Prior experience in HR training, specifically within the QSR industry, preferred.
• Skills:
  • Strong team player that contributes to a positive and productive team environment; able to build strong relationships with teammates and stakeholders to deliver on day-to-day mission.
  • Excellent oral and written communication skills with the ability to present effectively.
  • Strong analytical skills to gather, analyze, and interpret data.
  • Strong organizational skills to manage workload and schedules effectively.
• Mindset:
  • Relentless in the pursuit of excellence and maintaining high standards.
  • Resourceful and adaptive in ambiguous situations with a proven ability to operate “in the grey.”
  • Resilient in the face of obstacles and persistent in driving towards results.
  • Thrive in a collaborative environment.

What’s In It for You:

• Make a lasting impact by developing training programs that equip KFC team members with the skills and knowledge to deliver an exceptional guest experience.
• Drive innovation in learning by leveraging cutting-edge digital tools, online learning platforms, and Train-the-Trainer programs to enhance restaurant readiness.
• Gain cross-functional exposure by collaborating with Marketing, Operations, and Technology teams to support major product launches, promotional campaigns, and system-wide initiatives.
• Grow your career in a world-class brand that values talent development, continuous learning, and leadership in training excellence.

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world’s most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories. 

More important than our size is our commitment to breakthrough innovation and the success of our employees. We’re proud of the unique culture we’ve built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.