Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The Instructional Designer supports the Product, Selling, and Initiatives team in creating best-in-class training solutions for our Field Associates. An expert in teaching how to lead and deliver an exceptional customer experience, they’re an advocate for the field organization and collaborate with cross-functional partners to conceptualize, develop, and deliver product and selling-focused learning strategies and streamlined resources that drive results.

Responsibilities

• Create and maintain innovative training resources to build, retain, and sustain field associate product knowledge.
• Develop learning experiences based on customer engagement and selling techniques that are engaging, realistic, and relevant to today’s learner.
• Includes (but not limited to) videos, eLearnings, instructor-led meetings/ conferences, and reference materials.
• Leverage strong collaboration skills to partner with Subject Matter Experts (SMEs), field partners, and stakeholders to clearly understand target audience and content needs to construct learning and performance outcomes
• Utilize project management fundamentals to build detailed and attainable project plans that include tracking, milestones, deliverables, and communication/review cadences
• Write agendas, outlines, presentations, scripts, storyboards, process-oriented documentation, and all other supporting materials
• Support execution of gratis for field associates, meetings, and conferences/events. 

Qualifications

• Retail background, store selling/operations experience
• A passion for learning, teaching, and inspiring performance through creative solutions
• Extraordinary written and verbal communication skills, including proofreading
• Possess learning agility and ability to adapt in a fast paced and collaborative team environment
• Microsoft Office and Adobe Creative Suites application skills
• Strong organizational skills, detail and process oriented; ability to handle multiple, complex projects and adapt quickly to business changes
• Demonstrates strong verbal communication skills including listening, probing for understanding and articulating ideas and messages in a clear and concise manner
• Travel requirements 10% 

Education

• Bachelor’s degree or equivalent work experience (ex. 1 – 3 years’ experience in formal writing or instructional design)

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs
• 40% merchandise discount and gratis that encourages you to come back to your senses! 

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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