Employee | Full-Time | $52k
Employee | Full-Time | $89k - $165k
Employee | Full-Time | $64k - $107k
Employee | Full-Time | $85k - $105k
Employee | Full-Time | $118k - $189k
Employee | Full-Time | $77k
Employee | Full-Time | TBD
Employee | Full-Time | TBD
Employee | Full-Time | $45k – $111k
Employee | Full-Time | $108k - $181k
Employee | Full-Time | $144k - $301k
Employee | Full-Time | $70k - $135k
Employee | Full-Time | $80k - $95k
Employee | Full-Time | $75k - $83k
Employee | Full-Time | $57k - $79k
Employee | Full-Time | TBD
Employee | Full-Time | $74k - $87k
Employee | Full-Time | TBD
Employee | Full-Time | TBD
Employee | Full-Time | $143k
Employee | Full-Time | $59k - $80k
Employee | Full-Time | TBD
Employee | Full-Time | $78k - $117k
Employee | Full-Time | $80k - $95k
Employee | Full-Time | TBD
Employee | Full-Time | $70k
Employee | Full-Time | TBD
Employee | Full-Time | $70k - $75k
Employee | Full-Time | $118k - $209k
Contract | Full-Time | $100k - $199k
At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
About the role:
As an Instructional & Enablement Analyst, you will be a key part of the Training & Quality team, reporting to the Agent Enablement & Vendor Management team within Super.com‘s Operations organization. The Agent Enablement and Vendor Management team is essential to optimizing agent performance and supporting seamless operations. This team manages various operational functions, including staffing, training, and critical BPO processes, ensuring agents have the resources they need for success. Your role will focus on designing impactful training materials and analyzing quality and training data to continually improve training effectiveness, contributing to the overall success and development of our agents.
As an Instructional & Enablement Analyst, you will play a pivotal role in enhancing the quality of customer interactions and supporting continuous development within our customer service team. Your main responsibilities include designing impactful training materials, conducting regular audits of customer interactions, and providing feedback to drive improvement across both internal teams and vendor partners. You’ll collaborate with subject matter experts to develop comprehensive training agendas, modules, and assessments, as well as maintain an organized, up-to-date training library for easy access.
In this role, you will monitor performance, leveraging data and KPI insights to make meaningful updates to the training. Your efforts will directly contribute to agent success and operational excellence through data-driven improvements and strategic training enhancements.
What you’ll be working on:
Who we’re looking for:
Bonus points for:
$71,000 – $95,000 a year
As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.
Canada
Tier 1: $74,000 – $91,000 CAD
Tier 2: $71,000 – $86,000 CAD
USA
$60,000 – $95,000 USD
We’ve got you covered
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Super.com