The University of Maryland, School of Pharmacy seeks an experienced, innovative, and enthusiastic Instructional Technology Assistant to work within the Deans Administration’s Office of Faculty and Academic Affairs, Academic Technologies.  The instructional Technology Assistant supports the integration and effective use of educational technologies within the School of Pharmacy’s academic programs. This role serves as the first point of contact for faculty, staff, and students seeking assistance with tools such as Blackboard Ultra, ExamSoft, and Poll Everywhere. The assistant provides technical support, instructional guidance, and training to enhance teaching and learning experiences.

Established in 1841, the University of Maryland School of Pharmacy (UMSOP) is the fourth oldest school of pharmacy in the United States. As a leader in pharmacy education, scientific discovery, patient care, and community engagement; the School conducts cutting-edge research and engages in a wide variety of professional practice activities to improve the health and well-being of citizens in the state of Maryland and beyond.

Benefits (Exempt Regular):

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 16 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland.  All employees are expected to work primarily physically within the State of Maryland.

UMB Core Values: 

Respect & Integrity, Well-Being & Sustainability, Equity & Justice, and Innovation & Discovery

Primary Duties: 

• Provide instructional technology support and assistance to faculty, staff, and students on educational technology, computer-based testing, and digital accessibility (including but not limited to Blackboard Ultra, ExamSoft, Ally, and other applications used to support instruction).
• Assists in the development of instructional resources, professional development, online and blended learning implementation strategies, and provides consultations on technology and instructional design best practices.
• Effectively communicates within the group on issues pertaining to the unit’s function.
• Maintains online resources for the Office of Faculty and Academic Affairs to support teaching and learning.
• Performs other duties as assigned.

Qualifications 

Minimum Qualifications:

Education: Bachelor’s degree in field and/or related field, such as instructional or graphic design.

Preferred Experience: One (1) year of experience supporting educational technology, instructional design, multimedia, or online training in an academic health system or institution of higher education is preferred.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Knowledge, Skills, Abilities

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Knowledge, Skills, Abilities (Preferred):

• Demonstrated expertise in the effective use of educational technologies, such as learning management systems (e.g., Blackboard, Canvas, etc.), audience response systems (e.g., PollEverywhere, etc.), and computer-based testing applications (e.g., ExamSoft, etc.).
• Knowledge of accessibility compliance and copyright regulations related to digital educational content.
• Strong verbal and written communication skills, with the ability to clearly convey technical concepts, training, and support guidance to users with varying levels of experience. Demonstrates effective listening skills and can interpret verbal and non-verbal cues to promote understanding.
• Ability to work cooperatively as a part of a team while demonstrating initiative and accountability in independent work. Consistently engages in positive and professional interactions to meet customer expectation, including issue resolution and proactive follow-up.
• Excellent organizational and time management skills, including the ability to manage multiple projects, meet deadlines, and initiate follow-up action as necessary. Strong attention to detail is essential.
• Ability to demonstrate, understand, apply, and adhere to the UMB Core Values.

Hiring Range: $55,000 – $65,000, commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran’s status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information. 

Job: Reg or CII Exempt Staff – E0719C

Employee Class: Exempt Regular

Full Time/Part Time: Full-Time

Shift: Day Job

Financial Disclosure: No

Organization: School of Pharmacy – Dean’s Administration

Job Posting: Sep 11, 2025

Unposting Date: Sep 20, 2025, 5:59:00 AM