Job Description 

Overview

The Biggio Tech unit within the Biggio Center for the Enhancement of Teaching and Learning supports enterprise-level instructional technologies and Engaged and Active Student Learning (EASL) spaces. Reporting to the Manager of Biggio Tech, the Instructional Technology Specialist will provide technical support and proactive solutions for faculty and students using Auburn University’s instructional technology ecosystem. This role focuses on ServiceNow (SNOW) management, including ticketing workflows and data-driven decision making, and Knowledge Base (KB) development, providing “Just-in-Time” support and ensuring accessibility compliance. This position requires strong communication and interpersonal skills to collaborate with a range of stakeholders including faculty, technical colleagues, and vendor partners.

Responsibilities

• Consults with faculty to plan and design instructional technology and media applications which may include accommodations for individuals with mobility, hearing, visual, and/or learning impairments.
• Designs, installs, and tests new instructional technology solutions, coordinating with Facilities, OIT or other departments as needed.
• Trains and supports faculty or other users of instructional tools or equipment, and maintains user documentation.
• Promotes use of instructional technology by maintaining knowledge of best practices in instructional technology and by providing training and information on instructional technology methods and trends to others.
• May specialize in a single or primary technology, such as multimedia/technology enhanced classrooms, including integrated multimedia, online, audio, cable TV, projection, photographic, captioning, videoconferencing capabilities, or assistive technology for persons with disabilities.
• Creates and maintains project plans and budgets for large-scale instructional technology initiatives.
• Develops and writes programs relating to the use of computer-based instructional technology and related systems.
• May assist with mounting, hookup, adjustment, operation, and physical maintenance of instructional technology equipment.
• May provide general IT user support to assigned area.

Qualifications

• Bachelor’s degree and 2 years of experience in developing, installing and/or supporting the use of instructional technologies.

Substitutions Allowed For Education: When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Substitutions Allowed For Experience: When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle! 

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.