Job Title: Lead, Learning Solutions Designer

Posting Start Date: 10/17/25

Job Description: 

Important Information

Posted range is $81,120-$115,960

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!  American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Primary Role

Responsible for the daily operations and functionality of L&D tools/solutions (e.g., LMS, project tracking, and all design solution applications). Acts as strategic partner to the business to assess learning needs and develop appropriate solutions. Point of Contact and manages improvement and troubleshooting activities for all L&D technology solutions. Responsible for developing learning solutions for all American Water employees including office and field employees. Preparing employees with the knowledge and skills to conduct their work assignments safely and efficiently is the goal. 

The learning solution methods will vary based on employee needs. A combination of instructor-led, virtual instructor- led, e-Learning, job aids, electronic job aids, or support videos may be required. American Water is growing rapidly in terms of its use of technology and the Learning and Development team needs to keep pace by quickly developing easily accessible solutions at the right time.

Key Accountabilities

• Designs, develops, and implements learning solutions leveraging various adult learning methodologies, including formal and informal training such as: hands-on, instructor led, virtual instructor-led, eLearning, mobile, audio/video, leaders as teachers, and social learning, with a primary focus on eLearning.
• Works collaboratively with business leaders and subject matter experts to identify opportunities and recommend solutions to address learning needs.
• Leads requirements gathering sessions and manages project tasks and deliverables.
• Delivers train the trainer sessions as required.
• Provides thorough input to post implementation and support plans. Provides input for learning assessments and tracks proficiency gains of employees using higher-level learning evaluation models (I.e. Kirkpatrick’s five levels of evaluation).
• Develops, delivers, and supports post-implementation refresher educational programs and materials.
• Monitors trends and researches education/training related to emerging technologies, techniques and methodologies and shares information with colleagues to ensure ongoing improvement of educational programs, learning management systems, and other educational tools.
• Maps learning opportunities to the competency model and career paths and develops learning journeys.
• Support the development and analysis in measuring the effectiveness of our key learning programs.
• Supports new LMS software releases.

Knowledge/Skills

• Possesses strong knowledge of technology solutions.
• Proactively researches opportunities to optimize existing technology with a focus on efficiencies and employee experience.
• Ability to develop creative effective instructional design programs.
• Demonstrated experience in the use of educational authoring tools, such as Captivate, Camtasia, Articulate Storyline, Articulate Rise, Vyond, Wellsaid.
• Ability to deliver just in time learning solutions for fast-paced application development to include mobile applications Proficient in use of MS Office Suite including Office 365 Excellent written and verbal communication skills
• Manages effectively to timelines and due dates
• Must possess advanced knowledge of adult learning theory and instructional design methodology (ADDIE or 6Ds).
• General knowledge of the production of multimedia education such as edit and produce audio and video for e-learning, support videos and other web based materials.
• Strong knowledge of Learning Management Systems (LMS)
• Change Management

Experience/Education

• Bachelor’s degree or equivalent combination of undergraduate education and specific relatable work experience in a relevant field such as instructional design or education/learning, human resource development, or an equivalent combination of education and related work experience.
• Adult learning and curriculum development certification preferred.
• 5+ years’ experience in Learning and Development, designing SCORM compliant eLearning and/or instructor led training.

Work Environment 

• Indoor office environment.
• Hybrid work schedule 3 days in the office 2 days offsite.
• Training delivery may require field work.

Travel Requirements

• As required

Competencies

• Champions safety
• Cultivates innovation
• Customer obsessed
• Nimble learning
• Drives Results
• Collaborates