The Lead Specialist, Customer Content Developer is an Instructional Designer & Content Producer . You will create engaging and scalable training content that enables customers to succeed with Pearson solutions. You will work closely with Customer Success and Product teams to translate subject matter expert knowledge and product updates into clear, impactful learning resources. This role combines instructional design expertise with content creation, producing videos, guides, toolkits, and interactive learning experiences.
What you will do:
- Partner with SMEs, Customer Success, and Product teams to design structured, role-based learning paths and resources.
- Produce digital content (videos, toolkits, quick-start guides, and interactive modules) to support onboarding, feature adoption, and ongoing education.
- Apply instructional design best practices to create learning content that is both effective and engaging.
- Collaborate with the Customer Enablement & Onboarding team to ensure content aligns with customer onboarding initiatives and product updates.
- Publish and manage content within the LMS/Academy platform, ensuring all assets are tagged, discoverable, and tracked for engagement (academy.credly.com)
- Monitor performance metrics (content completion, customer feedback, learning assessments) and optimize content based on data insights.
- Maintain a content refresh cycle to ensure all customer resources remain accurate and relevant.
- Ensure all content meets accessibility, localization, and brand guidelines.
What will set you up for success:
- 4+ years of experience in Instructional Design, Learning Experience Design, or Digital Content Production.
- Demonstrated ability to design end-to-end learning experiences and multimedia content.
- Proficiency with e-learning authoring tools and video production software (Camtasia, Adobe Premiere, Canva, etc).
- Familiarity with LMS platforms and learning analytics.
- Strong communication skills, with the ability to simplify technical information for a customer audience.
- Portfolio of training content or digital assets showcasing creativity and instructional clarity.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $110,000 – $115,000
This position is eligible to participate in an annual incentive program, and information on benefits offered is here .
Applications will be accepted through March 4, 2026. This window may be extended depending on business needs.
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Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Learning Subject Matter Experts
Job Family: Learning_&_content_development
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