As a Learning Advisor, you will utilize your communication skills, facilitation abilities, and leadership experience to contribute to the development of high-performing teams. This position plays a key part in achieving Barclays’ strategic goals and maintaining operational excellence. You will also be responsible for ensuring adherence to risk and control measures while supporting change and transformation initiatives. Additionally, your proficiency in digital tools and strategic thinking will help drive innovation and optimize team performance.

To be successful as a Learning Advisor, you should have experience with:

• Professional experience within the product, processes, procedures, and policies related to call center operations
• Exceptional written and verbal communication skills
• Willingness and ability to work flexibly

Some other highly valued skills may include:

• Proven facilitation skills
• Leadership experience and/or professional experience contributing to high-performing, fast-paced teams
• Proficient in Microsoft Word, PowerPoint, and Excel

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role is located in Henderson, NV and Wilmington, DE.

Minimum Salary: $54,000

Maximum Salary: $60,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate and applies only to Henderson, NV. It does not include any another type of compensation or benefits that may be available.

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.