Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
As a Learning & Development Specialist, you’ll play a key role in helping new team members get up to speed and supporting our internal training programs. Reporting to the Director of L&D,you will work closely to deliver smooth onboarding, run systems training, and make learning easy and effective for everyone. This is a great opportunity to grow and develop in the learning & development space while collaborating with clinicians, team members, and leaders across the organization!
Our values
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- Deliver Excellent Service:We’re determined to deliver world-class care to our clients. We build long-lasting relationships because we’re intentional about the details of our delivery and quality of care.
- Make Mental Health More Accessible: Accessing mental health treatment shouldn’t be as hard as it is. We remove the barriers and simplify the process because it means our clients get the help they need, when they need it.
- Intentionally Listen: Communicate with empathy. We value deep understandings that create a healthy environment of collaboration, feedback and support.
- Learn and Grow: Every day is an opportunity to do better. We want to learn and grow. Our curiosity fuels our desire to improve our practice and process. As we learn and grow, we can help more people – which is what we’re all about.
- Communal Care: We help each other be the best by creating a culture of empathy, respect, growth and balance.
Roles and Responsibilities
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- Assist with administrative tasks related to scheduling, calendar invites, communications, and training logistics.
- Collaborate with subject matter experts and key stakeholders to update and improve training content that supports operational processes and clinical workflows.
- Respond to team member and key stakeholder questions about onboarding, training, LMS access, and course completion requirements in a timely and friendly manner.
- Assist in planning and facilitating engaging virtual and blended training sessions, with a strong focus on onboarding and systems training.
- Help manage and maintain our Learning Management System (LMS), including course uploads, learner tracking, reporting, and troubleshooting.
- Support the design and delivery of onboarding sessions, with a focus on helping new hires feel confident and prepared in their roles.
- Conductregular readiness check-ins with new hires to assess progress, answer questions, and identify where extra support is needed.
- Lead live, virtual training sessions to walk new users through key functions of our EHR and other clinical systems, ensuring they’re comfortable navigating the tools, workflows, and processes they’ll use day to day.
- Other duties as assigned.
Qualifications
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- 2+ years of experience in training or learning & development.
- 2+ years of experience with curriculum/training material development.
- 2+ years of experience in email support, customer service, project coordination, or administrative role, with a focus on end-user technical or IT training/support.
- Outstanding written and verbal communication skills as well as the ability to deliver a very high level of customer service skills with clinicians and teammates at all levels.
- Strong time management skills with a proven ability to meet deadlines.
- Experience delivering or facilitating live training sessions, either in person or virtually.
- Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment.
- Comfortable learning new systems and tools, with the ability to explain them clearly to others.
- Familiarity with using or supporting a Learning Management System (LMS).
- Highly organized with strong attention to detail and the ability to manage multiple tasks at once.
- Proficiency in Microsoft Office (especially Teams and Outlook).
- A collaborative mindset and customer-service orientation—you enjoy helping people learn and succeed.
Nice to have (but not required)
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- Experience supporting or training users on EHRs or clinical systems (e.g., NextGen, Epic, athenahealth, etc.) (strongly preferred)
- Prior exposure to instructional design tools (e.g., Articulate Rise, Storyline, Canva, Snagit, etc.)(strongly preferred)
- Experience working in a healthcare, tech, or startup environment(strongly preferred)
- Familiarity with adult learning principles or onboarding program design
- Understanding of learning data/reporting and using feedback to iterate on training
Benefits
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- Competitive salary and benefits package.
- Opportunity to work in a cutting-edge healthcare technology environment.
- Professional development opportunities and training.
- Collaborative and supportive work culture.
- Impactful role contributing to the enhancement of patient care and healthcare processes.
$60,000 – $75,000 a year
Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you’re enthusiastic about this position but your previous experience doesn’t precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.
By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.