Job Summary

We are seeking an experienced and dynamic Learning & Development Training Delivery Manager to lead the execution and delivery of comprehensive training programs across our organization. This role is specifically focused on training delivery excellence, working collaboratively with content design teams to ensure impactful learning experiences that drive employee development and organizational success. The ideal candidate will possess deep expertise in adult learning principles, needs assessment methodologies, training evaluation frameworks, and blended learning approaches. 

What You Will Do:

• Training Program Delivery & Facilitation 
  • Plan, coordinate, and deliver high-impact training programs across multiple modalities including instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, and workshops 
  • Facilitate engaging learning experiences for diverse audiences at various organizational levels 
  • Manage team resource allocation and oversee training logistics, including venue coordination, technology setup, participant communications, and resource allocation 
  • Coordinate with subject matter experts (SMEs) to ensure accurate and current content delivery 
• Team Leadership & Development 
  • Lead and mentor a team of trainers and virtual training facilitators 
  • Develop team capabilities in facilitation skills, technology use, and adult learning best practices 
  • Manage performance and provide ongoing coaching to ensure delivery excellence 
  • Foster a culture of continuous learning and professional development within the training delivery team 
• Adult Learning Strategy Implementation 
  • Apply adult learning principles and instructional design methodologies to optimize training delivery effectiveness ensuring a seamless learner experience across all delivery channels 
  • Adapt delivery methods to accommodate different learning styles and preferences and implement active learning strategies to maximize engagement and knowledge retention 
  • Foster collaborative learning environments that encourage peer-to-peer knowledge sharing 
  • Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress 
• Training Needs Assessment & Analysis 
  • Conduct thorough needs assessments to identify knowledge and skill gaps within the organization 
  • Collaborate with HR partners, department managers, and employees to gather insights on training requirements 
  • Analyze performance data and business metrics to identify training opportunities, identify solutions and measure outcomes 
  • Partner with stakeholders to understand business objectives and align training initiatives accordingly 
• Training Evaluation & Measurement 
  • Develop and implement comprehensive evaluation frameworks using industry-standard models such as the Kirkpatrick Model to assess training effectiveness at reaction, learning, behavior, and results levels 
  • Design and deploy pre- and post-training assessments to measure knowledge acquisition and skill development 
  • Collect and analyze participant feedback through surveys, focus groups, and individual interviews, monitoring long-term behavioral change and on-the-job application of learned skills 
  • Calculate and report on training ROI and impact on business metrics, establishing evaluation frameworks to assess the effectiveness and impact of training programs 
• Program Optimization & Continuous Improvement 
  • Analyze training effectiveness data to identify areas for delivery improvement 
  • Implement feedback loops to continuously enhance training quality and relevance 
  • Stay current with emerging trends in learning and development, particularly in delivery methodologies 
  • Recommend and implement innovative delivery approaches to improve learner engagement and outcomes 
  • Collaborate with content design teams to provide delivery-focused input for program enhancements 
• Stakeholder Management & Communication 
  • Build and maintain strong relationships with business leaders, HR and TA partners, and training participants 
  • Provide regular reports on training delivery metrics, participation rates, and effectiveness measures 
  • Communicate training schedules, requirements, and outcomes to relevant stakeholders 
  • Serve as the primary point of contact for training delivery inquiries and issue resolution 

What You Need:

• Minimum 3-5 years of progressive experience managing learning and development teams with primary focus on training delivery or call center operations 
• Proven experience as a Learning and Development Manager or similar role, preferably within an HR or Operations department
• Demonstrated success in delivering training programs to diverse audiences
• Experience managing training teams and coordinating multiple concurrent programs
• Track record of implementing successful blended learning initiatives
• Ability to work efficiently in a high demand, team-oriented and fast-paced environment.
• Ability to express ideas in a clear and concise manner.
• Strong problem solving and strategic planning skills.
• Ability to prioritize and manage time effectively.
• Strong knowledge of Microsoft office suite of applications and an aptitude to learn new applications quickly.
• Strong presentation skills.
• Proficiency in using learning management systems (LMS) and e-learning platforms
• Exceptional understanding of adult learning styles and principles.
• Ability to think tactically and identify significant success factors.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices, and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, X, and YouTube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $88,200
• Maximum Salary: $132,300

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
 

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
• Pre-employment background check and drug screen is required.
  

Primary Location: United States-Arizona-Phoenix 17500 North Black Canyon Hwy 17500 North Black Canyon Hwy  Phoenix 85053

Other Locations: United States-Oklahoma-Oklahoma City, United States-Arizona-Tempe, United States-Kentucky-Louisville

Job: Business Support Services

Schedule: Full-time

Travel: Yes, 5 % of the Time

Job Posting: Aug 28, 2025

Unposting Date: Sep 5, 2025

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.Resources@consumercellular.com.