The Learning and Performance Partner drives business impact by developing and implementing effective Learning and Knowledge Management strategies and solutions. This role collaborates with Global Operations and Scaled Operations teams to identify performance gaps and deliver targeted, AI-enhanced learning solutions that improve efficiency and quality.
Learning and Performance Partner Responsibilities
- Collaborate with GO Learning and Knowledge Management teams and SO teams to support the development and implementation of Learning and Knowledge Management strategies
- Conduct Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to provide data-driven insights for learning, knowledge, and performance support solutions
- Contribute to the design and delivery of onboarding and performance support curriculums based on PNA and RWA findings
- Apply AI tools and technologies (e.g., GenAI, Gemini, Notebook LM, Figma Native AI) to develop and personalize learning and knowledge solutions, enhancing efficiency and quality
- Support the integration of AI training tools with human learning processes
- Stay informed about innovations in AI, machine learning, and digital learning technologies, and share relevant insights with team members
- Work with Subject Matter Experts (SMEs) and cross-functional partners to analyze and curate learning content and data
- Assist in designing assessment blueprints and tools to measure the effectiveness of learning programs and performance support solutions
- Facilitate learning interventions that align with business objectives and support team goals
- Communicate the impact of learning solutions on business outcomes
- Seek opportunities to learn and improve within the learning and knowledge management domain
Minimum Qualifications
- 4+ years of experience in learning and development within an operations-focused organization
- Solid understanding of adult learning principles, performance consulting, instructional design, and knowledge management
- Experience using Generative AI (GenAI) for content development or personalization
- Familiarity with AI tools such as Gemini, Notebook LM, Figma Native AI, and Figma Make
- Knowledge of current and emerging learning technologies, including AI focused platforms, digital learning tools, and knowledge management systems
- Demonstrated experience with effectively communicating and collaborating across a wide range of varied stakeholders
Preferred Qualifications
- Certification or formal training in AI, machine learning, or digital learning technologies
- Performance Thinking Practitioner certification
- Five Moments of Need Certification
- Proven experience working in a Trust and Safety environment
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$90,000/year to $135,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
