Job Summary

The Learning Instructional Designer creates comprehensive curricula and e-learning modules that align with organizational goals and learning objectives.

Essential Functions

• Develop consumer-grade Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT) and eLearning modules using a variety of instructional design tools and modalities
• Design and build engaging learning experience that address established objective and exceed quality parameters/learner expectations
• Continually raise the development bar by identifying, experimenting and implementing new and innovative design approaches, tools and systems
• Consult and collaborate with key stakeholders in various Lines of Business and Learning to define scope of learning experiences, clarify learning objectives, identify subject-matter experts, timeline and projected outcomes
• Design and develop learning assets at the direction and supervision of Sr Production Designer or leaders which include, but are not limited to: Job Aids, Quick Reference Guides, FAQs, Wikis, and SharePoint landing pages
• Organize and maintain the governance and archiving process of all locally created learning assets; governance to include regular review and updates to assets based on learning and line of business feedback.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor’s Degree (preferred)

Skills

• Curriculum Development: Ability to design and develop comprehensive training programs and curricula that meet organizational learning objectives.
• Instructional Design: Expertise in creating engaging and effective learning experiences using various instructional design models (e.g., ADDIE, SAM).
• Content Creation: Proficiency in developing instructional materials, including e-learning modules, manuals, and guides.
• Technology Integration: Skill in utilizing Learning Management Systems (LMS) and other educational technologies to enhance learning experiences.
• Needs Analysis: Competence in conducting training needs assessments to identify gaps and align programs with organizational goals.
• Collaboration: Strong ability to work with Subject Matter Experts (SMEs) and other stakeholders to ensure content accuracy and relevance.
• Project Management: Capability to manage multiple projects, timelines, and resources effectively.
• Assessment and Evaluation: Skill in designing assessments and evaluating the effectiveness of training programs through feedback and data analysis.
• Communication: Excellent written and verbal communication skills to convey complex information clearly and effectively.
• Creativity: Ability to think creatively and innovate in the design and delivery of learning experiences.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office – Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $56,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date:  09/28/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

About KeyBank

About Organization

At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.

Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

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KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.