Job Description

Your Role

The Provider Education team develops and delivers training and education to ensure Blue Shield’s contracted providers are willing and capable of delivering a high-quality member experience. The Learning Developer, Consultant is a senior Instructional Design position reporting to the Senior Program Manager, Provider Education. In this role, you will partner with business and functional subject matter experts (SMEs) to develop and launch training for Blue Shield of California’s contracted providers using a variety of delivery methods including live webinars, downloadable job aids, eLearning, and video.

Responsibilities

Your Work

In this role, you will:

• Consult with internal business partners to propose training strategies that fit their business goals and the training team’s available resources
• Apply sound instructional design strategies and adult learning methodology and work closely with SMEs to design and develop training materials on a variety of contextual and procedural, clinical and non-clinical topics 
• Conduct needs assessments to identify knowledge/skill strengths and gaps across provider networks and internal business units to inform audience, content, and mode of delivery
• Design and develop webinar presentation decks, print-based job aids, technical user guides, eLearning modules, and video demonstrations for Blue Shield strategic programs and regulatory requirements across all lines of business
• Present or host educational live webinars to external provider audiences (100+) and occasionally to internal staff, including leadership
• Lead and attend cross-functional meetings as necessary for training strategy, content gathering, materials review, and planning purposes
• Proactively work to identify collaboration opportunities between Blue Shield teams engaged in complementary training and performance support efforts
• Test and publish eLearning modules for delivery over the web and Learning Management System (LMS)
• Work with the LMS administrator to leverage new features of the LMS as they become available to improve user experience
• Build and maintain strong partnerships across all business units
• Interact with senior management and executive levels to develop and maintain trusted and trusting relationships

Qualifications

Your Knowledge and Experience

• Requires a college degree or equivalent experience
• Requires 7 years of prior relevant experience, instructional design experience is preferred 
• 2+ years of experience working with Articulate Storyline 360 is preferred
• Proficiency using TechSmith Camtasia is preferred 
• Proficiency using Microsoft office suite, particularly PowerPoint is preferred
• Experience hosting or presenting webinars using Webex or similar platform is preferred
• Experience working with an LMS is preferred
• Experience in the healthcare industry is preferred
• Broad knowledge of project management
• Adept at managing multiple projects simultaneously while adhering to set timelines
• Ability to manage complex projects involving delegation of work and review of deliverables
• Exceptional interpersonal, communication, and influencing skills
• Excellent analytical and critical thinking skills 

About Us

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we’re going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others’ perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:
  • Member-facing and approved out-of-state roles remain remote.
  • Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
  • For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment – roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.