Job Description 

Overview

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time. 

This position facilitates Learning & Talent Development (L&TD) courses through a range of delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

• Facilitation – Leads the successful execution of assigned core curriculum classes through a variety of delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
• Course Management – Leverages learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classroom for in-person delivery. Reviews and recommends modifications to learning content.
• Program Development – Supports evolution of L&TD programs by seeking out new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessment of processes and results, to enable tactical alignment with Bank goals and objectives.
• Subject Expertise – Serves as subject matter expert on facilitation and of learning solutions. Participates in the creation and maintenance of core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

• Bachelor’s Degree and 3 years of experience in Customer-facing or service-oriented role within financial services OR
• High School Diploma or GED and 7 years of experience in Customer-facing or service-oriented role within financial services

Preferred Area of Experience:

• Training, Facilitation, or related discipline,
• Sales experience in consumer banking, business banking, or financial licensed banking.

License or Certification Type: 

• Training and Facilitation certification required within 1 year of hire

This job posting is expected to remain active for 14 days from the initial posting date listed above.  If it is necessary to extend this deadline, the posting will remain active as appropriate.  Job postings may come down early due to business need or a high volume of applicants. 

If hired in NC, SC, the base pay for this position is generally between $85,000 and $109,000. If hired in GA, FL, the base pay for this position is generally between $90,000 and $110,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our Associates where they are in life.  Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.  More information regarding our benefits offerings can be found here:  https://jobs.firstcitizens.com/benefits

First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.

Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.

The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.

If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com.

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