About the Role

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex – and incredibly satisfying!

We are looking for a Learning Experience Delivery Partner to facilitate and implement our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it’s imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations . This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

This is a hybrid position based out of our Phoenix office. While the role offers a flexible hybrid schedule, it requires full-time, in-office commitment for up to six-week periods designated for new hire training facilitation. Separately, the role requires the ability to travel up to 25%.

What You’ll Do

• Assist with the development and enhancement of L&D training curriculum
• Support Instructor led and virtual instructor led training in multiple environments and modalities
• Deliver train the trainer events
• Track and report post-training performance
• Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents
• Manage and track L&D team objectives
• Be involved or lead complex projects
• Coaching and mentoring less tenured delivery specialists

Basic Qualifications

• 1-2 years of experience in Learning & Development including Virtual and In-person training delivery or 1-2 years experience handling critical Safety incidents and/or insurance claims experience including bodily injury claims and 3m+ working with the Uber Claims Team.

Preferred Qualifications

• 2+ years of experience with Learning Management Systems and applying adult learning principles and instructional design models
• 2+ years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance
• 1+ years of experience applying Continuous Improvement methodologies
• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience facilitating training across regions
• Proven track record of implementing and measuring learning projects
• Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners
• Analyze learner’s engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities
• Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus

For Phoenix, AZ-based roles: The base salary range for this role is USD$85,000 per year – USD$94,500 per year.

You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world – let’s move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.