Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

About the Role

The Yahoo Member Services Learning & Development team supports the global agents who assist Yahoo and AOL members with everything from account recovery and billing to product support and subscriptions. Our job is to ensure those agents are knowledgeable, confident, and empowered to deliver an outstanding customer experience.

We are looking for a proactive, detail-oriented Learning & Development Specialist to help us execute and scale the learning experiences, tools, and knowledge resources that support our agents every day.

This role is more than administrative support. It is a critical, high-trust position that enables the team to work more efficiently and strategically. You will manage key operational and content tasks that support execution, reduce friction, and create capacity for deeper instructional design and analysis work across the team.

You will gain broad experience across instructional design, internal communications, knowledge management, and learning operations. This position serves as an excellent launchpad for a career in Learning and Development (L&D), customer experience, or content strategy. You will also have the opportunity to learn directly from a skilled and collaborative team of Instructional Designers who are passionate about mentoring and helping you grow.

What You’ll Do

Training and Content Development

• Assist in designing and developing learning content in a variety of formats, including eLearning, microlearning, instructor-led, blended, and video-based experiences.
• Create and maintain performance support tools such as scripts, infographics, job aids, and assessments.
• Help develop and edit short-form videos to support product launches, tools, policies, and sales topics.
• Maintain structured new hire learning paths and course maps.
• Support launches by preparing materials and coordinating training logistics.
  

Knowledge Management

• Write and update internal support articles that help agents understand and navigate products, tools, policies, and processes.
• Partner with subject matter experts to gather information and translate it into clear, actionable guidance for a global audience. 

LMS and Reporting

• Manage our Learning Management System, including adding courses, managing enrollments, tracking completions, and generating reports.
• Assist in scheduling and tracking training initiatives and completions
  

Collaboration and Communication

• Collaborate closely with teammates, stakeholders, and vendor partners to execute learning solutions.
• Communicate clearly and proactively, keeping others informed and making recommendations to improve how we work and support agents.

What You Bring to the Table

We are looking for someone early in their career or someone transitioning into learning and development who demonstrates initiative, communication skills, and an ability to learn quickly. You do not need extensive experience, but you should bring strong fundamentals and a desire to grow.

You are a strong fit for this role if you:

• Communicate clearly and write concisely for a variety of audiences
• Enjoy helping others learn and creating content like job aids, onboarding guides, or process documentation
• Are organized, detail-oriented, and manage your time and tasks reliably
• Take ownership of your work, ask questions when needed, and follow through on commitments
• Are someone others rely on to bring clarity and get things done
• Proactively identify opportunities to improve systems, processes, or content, and are comfortable suggesting solutions
• Learn new tools quickly and look for ways to work more efficiently
• Are adaptable, curious, and eager to grow your skills by doing real, hands-on work
• Stay informed about the role of AI in learning and operations, and are excited to explore innovative, ethical ways to apply it

Preferred Qualifications

These are not required, but they will help you stand out:

• Experience with a Learning Management System (Reach 360, SuccessFactors, or similar)
• Familiarity with content development tools (Rise 360, Storyline, Captivate, or similar)
• Experience creating or editing instructional videos using Vyond, Camtasia, or similar
• Exposure to knowledge management tools, CMS platforms, or content operations
• Background in customer support, call centers, or working with vendors or outsourced teams
• Basic HTML or structured content editing experience
• Experience generating reports or dashboards related to learning activity, training completion, or performance trends
• Internships, student projects, or previous roles that show process improvement, writing, or structured communication
  

A Day in the Life

You might start the day by updating a help article based on a new billing policy, then pull LMS completion data for a new hire cohort. After a brief team sync, you begin drafting a 90-second sales video storyboard and review feedback on your latest job aid. Later in the day, you connect with a contact center partner to confirm rollout plans for an upcoming training initiative.

You are not just following checklists. You are observing what is needed, collaborating cross-functionally, and taking initiative to move projects forward.

Why This Role Matters

You will be a critical contributor in helping the team work more efficiently and focus on high-priority efforts. By owning essential content and operational tasks, you will increase the team’s overall capacity for strategic work.

This role also presents an opportunity to gain real-world experience while learning from a collaborative and highly skilled team of Instructional Designers. Whether you are just starting out or transitioning into L&D from another field, you will gain valuable exposure to the complete learning and development lifecycle.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $56,250.00 – $117,500.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Currently work for Yahoo? Please apply on our internal career site.