ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want.  But all of that movement is visible on the network… if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

As a Learning Experience Designer in Customer Success, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across Customer Success and ExtraHop at large to create delightful digital learning experiences optimized for comprehension, application, and retention.

Key Responsibilities

• Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
• Apply learning theory and instructional design best practices to produce course design documents and video scripts
• Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and This is skill gaps to address through training
• Conduct independent research on course topics using internal and external resources 
• Create and deploy courses within the learning management system
• Execute quality assurance reviews of new and revised courses and assessments 
• Update aging assets to ensure alignment with available and in-use product versions

Required Qualifications

• Four-year degree or equivalent experience; background in adult education preferred 
• Demonstrated ability to develop instructional content on complex subjects; experience with self-paced/online modality preferred
• Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
• LMS (Skilljar) or CMS administration experience
• Ability to quickly grasp technical concepts with minimal assistance 
• Experience in a high-growth tech company
• Excellent organizational, analytical, problem-solving, and communication skills
• Team-focused attitude and experience translating customer needs into deliverables
• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.
• Has predictable, reliable attendance.

Preferred Qualifications

• Skilljar LMS administration experience
• Technical certifications: Front-end development, UX, digital marketing, web analytics
• Graphic, web, or UX/UI design portfolio of professional work available

Skills and Competencies

• Exceptional organizational, analytical, and problem-solving abilities.
• Customer-centric attitude and a genuine passion for technology and digital user enablement.
• Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.  
• Foundational knowledge of IT environments, troubleshooting, and networking concepts.
• Demonstrated ability to quickly learn complex technical concepts.

The base salary for this role is between $75,000 an $85,000 plus annual bonus

About Extrahop: 

ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR).  Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry. 

ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning –  delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner® Magic Quadrant for Network Detection and Response™, the 2023 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2024 Gigamon® Radar Report for Network Detection and Response. 

Other Benefits: 

Employees’ wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!  

To learn more, visit www.extrahop.com or follow us on LinkedIn.