About This Position

At Waystar, we are committed to helping our team members grow and reach their highest potential. As a Learning Experience Manager, you will be a key driver of our leadership and learning strategy, ensuring our programs deliver meaningful impact across the organization. You will lead flagship experiences like the Summit Seeker Program, manage the Elevate Podcast Series, and oversee the execution of Waystar Welcome Live and Waystar Fast Start, all while measuring learning effectiveness and managing tailored learning engagements for our leaders.

What You’ll Do

What You’ll Do

Program Leadership & Delivery

• Serve as the primary program manager for the  Summit Seeker Program , overseeing communications, curriculum execution, stakeholder engagement, and experience design.
• Produce and manage Waystar’s  Elevate Podcast Series , including identifying guest speakers, scripting episodes, scheduling, and driving listenership.
• Facilitate and deliver learning experiences aligned to Summit Seeker themes, including workshops on executive presence, resilience, storytelling, and more.

Core Learning Consultant Responsibilities

• Facilitate live workshops, virtual learning sessions, and team-based development experiences that align with Waystar’s learning philosophy.
• Consult with leaders across the business to design and deliver  Tailored Learning Solutions based on unique team or departmental needs.
• Serve as a learning advisor for key business initiatives requiring upskilling or behavior change.

Onboarding Programs

• Own the execution and continuous improvement of  Waystar Welcome Live and  Waystar Fast Start , ensuring they reflect company culture, values, and priorities while delivering an engaging and impactful onboarding experience.

Enterprise Event Coordination

• Collaborate in the planning and execution of major enterprise-wide learning events, including the  Leadership Summit for Executive Development and  Waystar’s annual Day of Learning .
• Partner with internal stakeholders, speakers, and vendors to ensure seamless event logistics and a high-impact participant experience.

Measurement & Continuous Improvement

• Design and implement strategies to measure the  impact and effectiveness of learning programs, using data to inform improvements and demonstrate ROI.
• Partner with L&D team members to drive continuous innovation in content design, delivery methods, and learner engagement strategies.

What You’ll Need

Required Qualifications

• 5–7+ years of experience in learning and development, leadership development, or organizational effectiveness.
• Proven experience managing high-impact programs, from design to execution and measurement.
• Excellent facilitation and communication skills, with confidence engaging executive-level stakeholders.
• Experience in podcast production or creative storytelling formats is highly desirable.
• Ability to balance strategic thinking with detail-oriented execution in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Organizational Development, Human Resources, Education, or related field.
• Master’s degree or relevant certifications in L&D, coaching, or instructional design is a plus.
• Knowledge of adult learning principles, instructional design, and performance consulting frameworks.

Who You Are

• A passionate developer of people with a strong sense of ownership.
• A storyteller and connector who can inspire others and help bring learning to life.
• A skilled collaborator who thrives in a team environment and can navigate ambiguity with confidence.
• A champion of Waystar’s values and culture.

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

Waystar Perks

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: People Team/HR

Job Type: Full time

Req ID: R2647