Job Summary:

About the Role & Team

At Disney Vacation Club, we believe learning is key to creating magical experiences for our Members and Guests. Our Learning & Development team designs and delivers innovative learning solutions that support business goals and inspire Cast excellence.

As part of this dynamic team, the Learning Manager plays a vital role in delivering high-impact training programs that support onboarding, systems knowledge, and ongoing development. This role facilitates learning experiences across multiple formats—virtual, in-person, and self-paced—and works closely with partners to ensure our Cast Members are set up for success from day one.

You will report to the Manager, Learning & Development.

This is a Full-Time role.

What You Will Do

Facilitation & Delivery

• Facilitate engaging learning programs for Cast Members at all levels, with a focus on onboarding frontline roles
• Deliver a variety of learning experiences including scripted and/or inspirational content through long and short format classes
• Deliver training in various formats, including instructor-led (ILT), virtual instructor-led (VILT), hybrid, and asynchronous learning
• Manage classroom by holding Cast accountable to expectations and providing feedback  
• Set up and break down room and respond to building/technology concerns, as needed

Program & Project Management

• Lead projects independently and/or in collaboration with peers and partners related to onboarding, ongoing training, and content updates
• Conduct training administration functions such as summarizing rosters, post-session follow up emails, reports, and general communication
• Maintain and update internal onboarding resources such as Smartsheet checklists, class materials, and other training assets

Stakeholder Engagement & Support

• Partner with peers and business stakeholders to ensure training aligns with operational goals and learning objectives
• Follow all training processes and protocols established by leadership consistently and effectively across all delivery formats
• Establish and develop relationships with peers, clients, stakeholders, and key partners

Team Development

• Mentor, train, and develop less experienced Learning Managers 
• Contribute to a collaborative, high-performing team culture

Required Qualifications & Skills

• 1+ years of leadership experience, or experience leading people in a coordinator or lead capacity
• 3+ years of facilitation experience for audiences of various sizes, whether in-person or through virtual platforms for various formats: Long-format programs (spanning several weeks) and Short-format programs (single day or multi-part series)
• Proven ability to tailor facilitation style to meet different audiences and a variety of learning experiences
• Strong project management, organizational, and communication skills, with proven experience managing multiple priorities
• Ability to collaborate with partners, peers, and clients to apply expertise and propose innovative solutions 
• Advanced proficiency in Microsoft 365 tools 
• Demonstrated system proficiency and ability to quickly learn and apply technology tools
• Initiative to take action to resolve issues, accomplish tasks, and improve efficiency 
• Experience maintaining confidential information 
• Ability and flexibility to work at home or on property as needed, as well as across time zones and onsite locations
• Have the ability to travel domestically

Preferred Qualifications

• 3+ years of facilitation experience with Disney
• 3+ years of leadership experience with Disney
• Prior experience in adult training, learning, and development 
• Previous experience in quota-based Sales and/or Call Center environments
• Professional certification or affiliation related to improving human performance 
• Experience using Instructional Design theories and/or applications to enhance learning experiences
• Experience with systems: AMI/Disney Vacation Club Booking Suite, Guest Service Suite, a la carte, Salesforce (MeRLIN), Horizon, Ownership Management System, Seaware Touch, Avaya, ConnectSmart
• Proven knowledge of the DVC and Disney products 
• Knowledge of the Counselor Salesperson (CSP) process 
• Florida Real-estate License

Education

• Bachelor’s Degree or equivalent experience 
• Master’s Degree preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

#LI-AK3

About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, LLC, which is part of a business we call Disney Vacation Club.

Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability Accommodation For Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.