At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Learning Operations Professional is responsible for ensuring the seamless delivery and management of digital learning experiences through effective administration of the Learning Management System (LMS) and Learning Experience Platform (LXP). This role supports the learning ecosystem by testing and uploading courses, building curricula, managing assignments, and maintaining data integrity. The Professional plays a key role in operational excellence, learner experience, and alignment with organizational learning strategies. Success in this role requires attention to detail, technical proficiency, and a collaborative mindset.
Key Responsibilities
- Course & Content Management
- Test and troubleshoot eLearning modules and digital content to ensure functionality and compatibility across platforms.
- Upload and configure learning content in the LMS, ensuring accurate metadata, version control, and learner accessibility.
- Curriculum & Assignment Administration
- Build and maintain structured learning paths, curricula, journeys and channels aligned with business needs and learning objectives.
- Create and manage course assignments and assignment groups to support compliance and development initiatives.
- Stakeholder Collaboration
- Partner with learning consultants, instructional designers, facilitators, and program managers to ensure timely and accurate deployment of learning programs.
- Provide guidance and support to end users and stakeholders on LMS and LXP functionality and best practices in order to meet program and business needs.
- Continuous Improvement
- Identify opportunities to streamline processes and improve the learner experience through automation and innovation.
- Identify issues or enhancement opportunities in the learning platforms and communicate through appropriate channels.
- Compliance & Governance
- Follow all related procedures, controls and workflow.
- Keep information updated regarding cases and assignments in required spreadsheets, cases and other documentation.
- Support audits and data requests with accurate and timely documentation.
Required Skills & Qualifications
- Experience managing content and users within a Learning Management System (e.g., Workday Learning, Cornerstone, SuccessFactors)
- Strong technical troubleshooting and problem-solving skills
- Familiarity with SCORM, xAPI, and other eLearning standards
- Experience with ServiceNow or other similar ticketing system
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Excellent attention to detail and organizational skills
- Strong communication and collaboration abilities
- Proficiency in Microsoft Excel and reporting tools
- Experience working in a corporate or enterprise learning environment
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 – $84,000.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
