About Accuris:
Accuris is the global leader in engineering intelligence, trusted by the world’s most innovative companies to accelerate design, reduce risk, and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, Accuris brings together six decades of authority in engineering standards, technical content, and workflow technology.
Role Overview:
The main purpose of the role is to educate and support Americas based users of Accuris, as well as occasionally supporting customers in the EMEA and APAC regions. As a Learning Specialist within the Customer Education team your main duties are to provide support to customers after the sale and increase the customers’ knowledge and adoption of the solutions through training and mentoring. You will also have an integral role to be the customer advocate internally, liaising closely with various internal teams such as Product Management or Marketing. You will further have a chance to contribute to and lead various Customer Experience projects.
Key Responsibilities:
- Create, schedule and deliver training to internal and external customers of Accuris, both online and onsite. Focus will be on Government customers.
- Conduct proper follow up after training.
- Provide customers with support and mentoring on Engineering workflows utilizing Accuris solutions.
- Present the value proposition of Accuris Solutions.
- Be a Customer Advocate internally, providing feedback to sales and product teams.
- Establish and sustain relationships with internal teams, such as Product Management, Customer Experience and Sales.
- Create and maintain training and support materials.
- Become an expert user of Accuris products.
Qualifications:
- Degree in education, engineering or related discipline and/or relevant experience
- Experience working with Government entities
- Creativity in designing trainings and the ability to adjust to changing needs
- Relationship building and management skills
- Ability to work as part of a team, as well as independently
- Self-starter with excellent time management skills
- Highly articulate and confident presenting in front of larger crowds
- Willingness to travel (up to 50%)
- Additional languages are a plus
Compensation/Benefits Information:
The anticipated salary range for this position is $65,000 to $75,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan as well as comprehensive benefits. For more information on benefits, please reach out to the recruiter assigned to the role.
About Company Statement:
Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup.
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Details
Job Family
Customer Care
Pay Type
Salary
Employment Indicator
Regular
Education Level
Bachelor’s Degree
Travel Required
Yes
Hiring Min Rate
65,000 USD
Hiring Max Rate
75,000 USD
