Job Description

Position Purpose

The Office of Academic Services at the UW Information School is an energetic and fast-paced environment where we rely heavily on current technologies to meet the demands of the school and our students. The Learning Technologies Specialist provides support to the Information School’s Office of Academic Services, primarily in the areas of course support, and learning technologies. The successful candidate will possess a combination of analysis and technical computer support abilities, with an emphasis on developing systems solutions that require understanding of the intersection between people, information, and technology, and the ability to perform a combination of hardware, software, programming, user training, and networking functions to meet the specific needs of the Information School. The individual in this position works closely with the Learning Technologies Manager, the Director of Teaching & Learning, and iSchool faculty to resolve course development issues using the Learning Management System known as Canvas as well as other learning technology tools.

In the iSchool, there is an expectation that all faculty and staff will step up where they see an opportunity to apply their special expertise or talents, speak up when they identify opportunities or concerns, and lead by taking actions that exemplify the iSchool’s core values. Leadership within the iSchool is expressed in diverse ways reflecting the variety of styles and cultures that are represented by our faculty and staff.

Responsibilities

Faculty Training & Course Support (55%)

• Communicate with faculty directly on course support needs.
• Provide Canvas training for new and guest faculty
• Offer suggestions or solutions in the presentation of course materials.
• Work closely with faculty to import templates and course content into their Canvas courses and suggest appropriate templates for residential and online courses.
• Monitor the Teaching & Learning Team’s help desk ticketing system, working closely with the rest of the team to triage and prioritize tickets.
• Provide guidance and support to faculty in ensuring their courses meet accessibility best practices and comply with WCAG standards.

Learning Technology Support and Administration (40%)

• Provide technical support and instruction to users in the use of various software systems and applications related to the iSchool’s suite of learning technology tools and provide analysis on how to apply them to the specific needs of faculty, staff and students.
• Provide backend support and troubleshooting for the iSchool’s suite of learning technology tools.
• Assist in the testing and evaluation of hardware and software products for relevancy to the needs of the iSchool community.
• Diagnose and resolve hardware and software problems across a variety of desktop and mobile platforms.
• Write and maintain documentation using tools such as Scribe, Google Docs and/or Google Sites.
• Liaise with the Director of Teaching & Learning.

Other (5%)

• Assist the Director of Teaching & Learning and the Learning Technologies Manager with hiring and training new Teaching & Learning Team members.
• Attend and participate in team, committee, workgroup, iSchool, and/or University meetings to contribute to effective communication and collaboration.
• Participate in and support team, iSchool, and University events, initiatives, and activities as needed.
• Engage in ongoing professional development opportunities to remain current on industry standards, emerging trends, and technological advancements.

Minimum Qualifications

• Two years of experience in programming or computer support services of a technical nature.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Additional Qualifications

• Proven experience in the use of virtual meeting technologies like Zoom, Google Meet, Microsoft Teams etc.
• Experience creating and maintaining websites including some knowledge of or willingness to learn HTML and CSS.
• Proven experience in using a Learning Management System, particularly Canvas by Instructure.
• Demonstrated knowledge of fundamental accessibility best practices and experience applying these principles to digital content and course design.
• Demonstrated communication skills, both written and oral.
• Proven ability to independently problem-solve complex logistical and technical issues.
• Demonstrated ability to organize and prioritize multiple tasks and work effectively under pressure of deadlines.
• Demonstrated positive customer service attitude and ability to work independently and as part of a team.
• Must be fluent in MS Office: Word, Excel, Chrome or Firefox, Outlook (or other equivalent email product).
• Willingness to be flexible and accommodating to faculty/staff/student needs.
• Willingness to provide real time training to faculty/staff/students (for example, meeting in Zoom to provide tutorials).

Preferred Qualifications

• Bachelor’s degree.
• Experience working with faculty and students in a higher education setting.
• Familiarity with the following tools: Microsoft SharePoint, ScreenPal, Google’s Workspace for Education (Docs, Drive, Forms, Sheets, Slides), Panopto, VoiceThread
• Demonstrated experience in using Cidi Labs’ DesignPLUS application to create content in the Canvas LMS.
• Demonstrated experience using a range of accessibility tools, including Adobe Acrobat, Anthology Ally, and Cidi Labs’ UDOIT.
• Experience in graphic design, with proficiency in industry-standard tools such as Adobe Creative Suite, Canva, or open-source alternatives like GIMP and Inkscape.
• Experience with basic video editing.
• Demonstrated success in working with diverse populations.

Other Working Conditions

This position will require some flexibility in work schedule to accommodate support needs for presentations, classes and other activities that occur outside normal work hours. This generally includes some evenings and an occasional Saturday.

Compensation, Benefits and Position Details

Pay Range Minimum:

$60,336.00 annual

Pay Range Maximum:

$81,240.00 annual

Other Compensation:

–

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.