Job Description

Work Location Options: Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. 

Overview:

The Leadership and Functional team focuses on growing great leaders and developing the critical skills that support the business. The Manager, Leadership Assessments & Coaching will drive best-in-class assessment and development experiences to enable colleagues to grow as leaders. This candidate will support the design and delivery of our leadership assessment and coaching programs, including the Leadership Behavior Insights (LBI), Amex 360, BetterUp, and other custom executive development solutions. This candidate will also support the thought leadership and innovation, analysis and impact measurement, budget management, process ownership, and compliance of these programs and experiences.   

This position requires the ability to deliver high quality work in a fast-paced dynamic environment to support our colleagues’ development. Successful candidates will be results-driven, adaptable to change, have an external and enterprise mindset, and be able to manage competing priorities within tight deadlines. 

Key Responsibilities:

• Lead project management for leadership assessment and coaching programs (e.g., LBI, BetterUp, Amex 360) end-to-end from planning, contracting, vendor and budget management, nominations (as applicable), communications, metrics tracking, and delivery oversight 
• Lead end-to-end project management for key executive assessment, coaching, and development solutions
• Partner with vendors to design and review content for our leadership assessment and coaching programs 
• Provide consultation and collaborate with our Colleague Strategic Partners (HR Business Partners) and other stakeholders across CE
• Identify and carry out data analyses, develop insights and make recommendations, to drive continuous improvement of our programs 
• Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place 
• Conduct ongoing research on external best practices and recommend strategies for continuous improvement
• Build and support our strategy and approach through key strategic projects  

Experience:

• 6+ years’ experience in HR with experience in leadership assessments, coaching and/or development program management, with a proven track record in designing and developing innovative colleague experience strategies  
• Experience in supporting the design and delivery of high-quality, end-to-end colleague-centric learning strategies as a self-starter with a solution-focused mindset 
• Strong end-to-end project management skillset and attention to detail; track record of timely delivery of high-quality work 
• Demonstrated ability to apply analytical skills to draw insights and make data‐driven recommendations 
• Strong collaboration and relationship building skills across stakeholders both internally and externally to drive results
• Ability and desire to operate in the gray and learn quickly; flexibly adjust to navigate a variety of situations, and operate in a fast-paced and dynamic environment
• Excellent communication and presentation skills

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.